Customer Insights

Michael Richardson Michael Richardson is a leader and solutions architect with over 10 years of hands-on experience in private, public, and hybrid cloud technologies, networking, security, and data center management. Having consulted for some of the largest universities and...

Introducing auto-claim for Power Apps licenses: Simplifying license management for admins In line with our commitment to streamline license administration and empower customers to ensure compliance while optimizing their product investments, we’re...

Did you know that the first commercial use of Location Intelligence was in the Banking Sector in the 1980s? The first commercial GPS system was developed by the US military in the 1970s. The global location intelligence market is...

Rakesh Krishnan, Principal Program Manager, Power Automate, Thursday, August 24, 2023 As organizations run more business-critical automation workloads on Microsoft Power Platform, it is critical to have deeper visibility into...

As your organization continues to invest in Microsoft 365, we recognize the emphasis you place on driving and improving usage, adoption, and user satisfaction. The function of enterprise IT is expanding with new roles, often called Adoption Specialists, Digital...

Sequences in Dynamics 365 Sales is a valuable sales engagement tool for businesses looking to drive efficiency via standardized sales processes. When sellers engage with sequences, it's important to understand if they are supporting the process effectively. This is...

Real-time analytics reports provide visibility into the overall support performance of an organization, so supervisors can monitor key operational metrics, make course corrections at the right time, and keep service levels high.Starting Monday, May 1, 2023, we are deprecating Microsoft...

In today’s unpredictable market conditions, companies are looking to do more with less, and delivering exceptional customer experiences is necessary to both acquire new customers and retain and increase the lifetime value of existing customers. Faced with a larger...

D365 Sales Insights is a powerful tool that integrates with Dynamics 365 to provide businesses with valuable insights and advanced capabilities to accurately forecast sales and prioritize leads. Using AI-powered algorithms and data analytics, D365 Sales Insights helps businesses...