Customer Insights

It's the dawn of a new era in customer experience where AI is transforming the way businesses connect with their audiences. Microsoft is proud to be at the forefront of this shift, using Azure OpenAI Service to empower marketers...

One of the features in Power Platform Admin Center is that now you can receive Weekly Updates in the form of a Newsletter for the Managed Environments. Pre-Requisites Below are the Pre-requisites for enabling Weekly Digest Tenant-Level Analytics must be enabled in...

Hi Folks, In this modern era where AI/ML is ruling the world and automating all the possible day to day activities done by a human, in this blog article, let’s talk about the latest buzz word since November 2022. i.e....

Some days ago I was helping a partner on setting up the telemetries for one of their customer’s Dynamics 365 Business Central on-premise installations and they asked me an interesting question: is it possible to detect anomalies on telemetry...

Automatic Update Policy for Project Service The Project Service (PS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.  Learn more about Automatic Update Policy ...

Build Scalable and Effective Tracking Solution Designing and implementing tracking solutions can help you take a deeper look into your business operations and innovate services. The tracking solution can integrate all the different planes of your business and highlight...

Thanks to all of you who checked out MVP Feature Focus 6 featuring Dan Rey where we talked about Microsoft 365 Dynamic Groups & Karoliina Kettukari shares insight on Viva Insights from a team managers point of view. If...

90 percent of companies say their existing systems for tracking customer journeys need improvement.In today's customer-centric world, customer data is a critical part of a company's ability to serve up personalized, relevant experiences. Post-sale, data plays an equally critical...

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a...

Ensuring that all users have the best experience is imperative for any IT department. You’ve told us that in large organizations, it’s often challenging to measure and manage employees’ end user experience with cloud services like Microsoft 365, because...