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Customer Insights

Segment Insights (Preview) feature using Differentiator and Overlap Analysis

In today’s competitive world, targeting a specific type of audience for marketing based on filtered criteria like demographic, firmographic, behavioral data, and other considerations is the key to success. Segments in “Customer Insights – Journeys” help you to create groups...

Merging Customer Insights Journeys and Data within Dynamics 365

Recently when I had a client requirement for implementing segmentation within outbound marketing, I referred to our previous blog and started implementing the same but surprisingly came to know that there is no outbound marketing within Marketing which was...

Announcing a new admin API to get insights into tenant setting overrides at capacity level.

In May 2023, Microsoft introduced Fabric, an all-in-one analytics solution for enterprises that covers everything from data movement to data science, Real-Time Analytics, and business intelligence. Microsoft Fabric brings together new and existing components from Power BI, Azure Synapse,...

Create a Journey with Copilot in Dynamics 365 Marketing (Customer Insights – Journeys)

In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release Wave 2. Anyone can now quickly construct customer journeys with Dynamics 365 Marketing (Customer Insights–Journeys), including those who have never done it...

Maximize Your Productivity Through Collaboration: Discover Tips and Insights from the SharePoint Office Hours Webinar

Michael Richardson Michael Richardson is a leader and solutions architect with over 10 years of hands-on experience in private, public, and hybrid cloud technologies, networking, security, and data center management. Having consulted for some of the largest universities and...

Geo-locating Dynamics CRM data for more Accurate Insights

Did you know that the first commercial use of Location Intelligence was in the Banking Sector in the 1980s? The first commercial GPS system was developed by the US military in the 1970s. The global location intelligence market is...

Announcing the integration of Power Automate telemetry data with Azure Application Insights

Rakesh Krishnan, Principal Program Manager, Power Automate, Thursday, August 24, 2023 As organizations run more business-critical automation workloads on Microsoft Power Platform, it is critical to have deeper visibility into...

What’s new with Adoption Score and Experience insights in the Microsoft 365 admin center

As your organization continues to invest in Microsoft 365, we recognize the emphasis you place on driving and improving usage, adoption, and user satisfaction. The function of enterprise IT is expanding with new roles, often called Adoption Specialists, Digital...

Improve Sales process efficiency using sequence insights

Sequences in Dynamics 365 Sales is a valuable sales engagement tool for businesses looking to drive efficiency via standardized sales processes. When sellers engage with sequences, it's important to understand if they are supporting the process effectively. This is...
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Relationships in Dataverse managed with Power Automate

In Dataverse you can create relationships between tables, but how do you manage the relationships from a flow in...
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