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Customer Insights

Create Brand Profiles in Customer Insights – Journeys to Create Cohesive Brand Experiences

In this blog, we will learn about one of the new features introduced by Microsoft in Dynamics 365 in 2024 Release Wave 1, i.e., the creation of Brand Profiles. Each company has a specific Colour code, Logos, Style, Fonts,...

Extend your customer outreach with WhatsApp marketing within Dynamics 365 Customer Insights

The Power of WhatsApp Marketing for Brands: A Game Changer Today, brands constantly bombard customers with emails, calls, and social media ads. It can be hard to stand out from the noise and connect with customers in a meaningful way....

How to Remove Email from the Suppression list in Dynamics 365 Customer Insights Journey (Preview feature)

I was working on Customer Insights Journey and sent an email to one of the Contacts from a Journey and it got bounced due to the wrong email address. Found that the email moved to the Suppression list. And I followed...

Announcing Call Record Insights for Microsoft Teams

In an era where Microsoft Teams is central to communication and collaboration, the treasure trove of data within call records has remained largely untapped due to the complexity and technical challenges of accessing and analyzing it. Call Record Insights...

Segment Insights (Preview) feature using Differentiator and Overlap Analysis

In today’s competitive world, targeting a specific type of audience for marketing based on filtered criteria like demographic, firmographic, behavioral data, and other considerations is the key to success. Segments in “Customer Insights – Journeys” help you to create groups...

Merging Customer Insights Journeys and Data within Dynamics 365

Recently when I had a client requirement for implementing segmentation within outbound marketing, I referred to our previous blog and started implementing the same but surprisingly came to know that there is no outbound marketing within Marketing which was...

Announcing a new admin API to get insights into tenant setting overrides at capacity level.

In May 2023, Microsoft introduced Fabric, an all-in-one analytics solution for enterprises that covers everything from data movement to data science, Real-Time Analytics, and business intelligence. Microsoft Fabric brings together new and existing components from Power BI, Azure Synapse,...

Create a Journey with Copilot in Dynamics 365 Marketing (Customer Insights – Journeys)

In this blog, we will learn about the new feature introduced by Microsoft in the 2023 Release Wave 2. Anyone can now quickly construct customer journeys with Dynamics 365 Marketing (Customer Insights–Journeys), including those who have never done it...

Maximize Your Productivity Through Collaboration: Discover Tips and Insights from the SharePoint Office Hours Webinar

Michael Richardson Michael Richardson is a leader and solutions architect with over 10 years of hands-on experience in private, public, and hybrid cloud technologies, networking, security, and data center management. Having consulted for some of the largest universities and...

Geo-locating Dynamics CRM data for more Accurate Insights

Did you know that the first commercial use of Location Intelligence was in the Banking Sector in the 1980s? The first commercial GPS system was developed by the US military in the 1970s. The global location intelligence market is...
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Capture and visualize ideas without spatial constraints using Infinite Canvas in Visio for the web

Following our announcement earlier this year about mind maps in Visio for the web, we’re excited to announce a...
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