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Customer Insights

Deliver personalized customer experiences with Copilot in Dynamics 365 Marketing and Customer Insights

It's the dawn of a new era in customer experience where AI is transforming the way businesses connect with their audiences. Microsoft is proud to be at the forefront of this shift, using Azure OpenAI Service to empower marketers...

Weekly Digest for usage insights | Power Platform Admin Center

One of the features in Power Platform Admin Center is that now you can receive Weekly Updates in the form of a Newsletter for the Managed Environments. Pre-Requisites Below are the Pre-requisites for enabling Weekly Digest Tenant-Level Analytics must be enabled in...

ChatGPT – Insights

Hi Folks, In this modern era where AI/ML is ruling the world and automating all the possible day to day activities done by a human, in this blog article, let’s talk about the latest buzz word since November 2022. i.e....

Telemetry with Azure Application Insights: prevent anomalies on data ingestion

Some days ago I was helping a partner on setting up the telemetries for one of their customer’s Dynamics 365 Business Central on-premise installations and they asked me an interesting question: is it possible to detect anomalies on telemetry...

Boost Cloud Flows with Process Insights

Automatic Update Policy for Project Service The Project Service (PS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.  Learn more about Automatic Update Policy ...

Steps To Gain Actionable Insights with Azure IoT

Build Scalable and Effective Tracking Solution Designing and implementing tracking solutions can help you take a deeper look into your business operations and innovate services. The tracking solution can integrate all the different planes of your business and highlight...

Feature Focus with Microsoft MVPs: S6-6 – Microsoft 365 Dynamic Groups & Viva Insights

Thanks to all of you who checked out MVP Feature Focus 6 featuring Dan Rey where we talked about Microsoft 365 Dynamic Groups & Karoliina Kettukari shares insight on Viva Insights from a team managers point of view. If...

Microsoft and Futurum research: Discover insights to create experiences that customers love

90 percent of companies say their existing systems for tracking customer journeys need improvement.In today's customer-centric world, customer data is a critical part of a company's ability to serve up personalized, relevant experiences. Post-sale, data plays an equally critical...

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a...

Introducing Preview of Experience insights for Microsoft 365

Ensuring that all users have the best experience is imperative for any IT department. You’ve told us that in large organizations, it’s often challenging to measure and manage employees’ end user experience with cloud services like Microsoft 365, because...
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Latest News

How to Enable the Modern Controls (Preview feature) in the Canvas Apps?

Modern controls are the new set of controls that are designed by Microsoft, and they are quicker and simpler...
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