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Customer Insights

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a...

Introducing Preview of Experience insights for Microsoft 365

Ensuring that all users have the best experience is imperative for any IT department. You’ve told us that in large organizations, it’s often challenging to measure and manage employees’ end user experience with cloud services like Microsoft 365, because...

Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, give individuals the right to govern how an organization uses their...

Get insights about Power Apps usage with Microsoft Clarity PCF code component

Getting insights on user behavior in Power Apps canvas apps can be in various ways - for instance, you can analyze app telemetry with Azure Application Insights and trace events. If you are more interested in visual heatmaps and...

Enrich customer insights with affinity levels and share of voice

Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers' brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today's customers seek. Brand and interest affinity insights are based on...

SOLEVO Group transforms their financial operations with finance insights

For SOLEVO Grouplike many other businesseshaving a finance system that meets their needs for agility, flexibility, and scale was incredibly important, so in 2019, they implemented Microsoft Dynamics 365 Finance. Paired with interconnected tools such as Microsoft Power Platform,...

Finance insights is now generally available in Dynamics 365 Finance

Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation.This embed requires...

Unlock hidden insights in your Finance and Operations data with data lake integration

You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights. Is it a challenge to provide timely insights? Does it take too much effort to build and maintain complex data pipelines?If your...

Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview

We are excited to announce the preview launch of Dynamics 365 Supply Chain Insightsto help organizations achieve a supply chain of the futureone that is resilient, sustainable, and capable of sensing, predicting, and mitigating disruptions before they occur.Recent worldwide...

Dynamics 365 Customer Insights – Intro

Dynamics 365 Customer Insights is relatively new addition to the Dynamics 365 family (launched in 2019), it is one of the offerings of Dynamics 365 AI platform. Dynamics 365 Customer Insights is a Customer Data Platform (CDP), which provides true...
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