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EventsMicrosoft Training Bootcamps - July 5, 20210

Customer Self Service & Power Portals Bootcamp

From Fri 24th September To Sat 25th SeptemberGo to the event Low code Chat Bot using Power Virtual Agent with best practices and Tips Deepak Shrivastava - Microsoft MVP/Senior Manager Join this session to learn how to build a chatbot using a Power Virtual agent to solve daily customer needs. I will show also show best practice, tips, and tricks to use PVA at its best. Session Information Building Chat Bots for Microsoft Teams Reza Dorrani - Microsoft MVP / Principal Consultant Join this session to learn how to build chat bots for Microsoft Teams using Power Virtual Agents and Microsoft Dataverse for Teams. We will explore building bots, calling Power Automate flows from bots to query data sources & more with live demos and examples. Session Information Booking + Dynamics 365 Sales = Better Together Nicolás Fernandez - MVP, MCT, Solution Architect Do you struggle to coordinate a meeting with a potential customer? In this session, we’ll discuss how to integrate Booking with Dynamics 365 to schedule meetings in an easier way. Session Information Basic ticketing portal with integration to Business Central Tomas Kapitan - D365BC Systems Architect Ticketing portals are necessities in almost every industry. You can use any of the millions publicly available, or you can quickly create your own using Power Apps Portals. This portal can be unique and can support almost any of your requirements with no code (or nearly no code). Furthermore, information gathered using this portal can […] Session Information Extend your chatbot with skills and unlock the Power Maria del Mar Llambí Morillas - Business Solutions Technical Architect Power Virtual Agents is the key to bring the chatbot development and the Power User together. However, there is a key that only the best will be able to unlock: the hidden levels. The availability of black boxes developed in Azure will ensure that our characters can face any situation and the chatbot can finally […] Session Information Optimize AI driven chatbots for Power Virtual Agents Reenu Grewal Saluja - Senior Software Engineer, Microsoft With the technology and industry trend change, we want virtual agents to be more intelligent. During the session, we shall explore what could be possible ways to enable Power Virtual Agents to provide a more personalized and natural chatbot experience using AI. It will be followed by a demonstration and solution walk-through. Session Information Power Virtual Agent, a deep dive session Shakir Majeed Khan - Senior technical lead In this session, Shakir Khan will discuss about the Microsoft Virtual Agent and its presence within Power Platform. Shakir Khan will demonstrate a real world example by creating Virtual Agent from scratch and deploying in MS Teams. Session Information First steps with Power Virtual Agents Renato Romão - Senior Office 365 Developer Power Virtual Agents is a no-code tool inside Power Platform and improve user experience to develop intelligent chatbots fast, easy and cheap. Did you already use it? No? Come into this session, I will show how can you start. Session Information

EventsMicrosoft Training Bootcamps - July 5, 20210

Microsoft 365 Collaboration Bootcamp 2021

From Fri 20th August To Sat 21st AugustGo to the event SharePoint List Formatting Basics Reza Dorrani - Microsoft MVP / Principal Consultant Join this session to learn the various formatting options available for SharePoint / Microsoft Lists. We will explore column formatting, view formatting, and look at the new form formatting options to enhance the list experience. All of this with live demos, samples and more. Session Information Business Application Users & Teams Collaboration Muhammad Mustajab - CE Technical & Power Platform Consultant This session will talk about linking teams to business applications. How we can change business application interaction in one single place that is teams. Session Information Extracting, Transforming and Loading Data Franca Ibuzo PSM1, CSM - CEO Extract, transform, load is the general procedure of copying data from one or more sources into a destination system that represents the data differently from the source or in a different context than the source. ETL stands for “extract, transform, and load.” The process plays a key role in data integration strategies and allows businesses […] Session Information 5 Things Microsoft 365 Governance is NOT Adam Levithan (MVP) - Practice Lead - Teamwork Over the years I’ve seen SharePoint used for many different reasons (Internet, intranet, collaboration, custom application infrastructure to name a brief few), and now Microsoft Teams is being used for even more. In both scenarios I have been asked to design and apply Governance to these systems. One size does not fit all, and neither […] Session Information SharePoint sites and MS Teams governance Devendra Velegandla - Senior consultant, Modern Workplace SharePoint sites and MS Teams governance aims to help information owners provide the right information to the right audience, at the right time, securely which includes, Identifying sites that are no longer in use, Reviewing who has access to the site Simplifying site security. In this session, I will be presenting the outcomes of the […] Session Information Introduction to SharePoint Syntex Marco Rocca - Customer Engineer SharePoint Syntex, its first product coming from Project Cortex, which uses artificial intelligence (AI) to sift through organizational data and gather insights that can be automated into processes. Project Cortex is a Microsoft 365 solution, with SharePoint as a principal component. SharePoint Syntex uses advanced AI and machine teaching to amplify human expertise, automate content […] Session Information Microsoft Teams and On-Premises Mailboxes – Troubleshooting 101 Thomas Stensitzki - Enterprise Consultant Microsoft Teams supports using on-premises Exchange mailboxes. Connecting Teams to your on-premises Exchange organization has dedicated requirements. When using the personal calendar, or when creating meeting invites as a delegate you might encounter technical issues. In this session, I talk about the technical requirements and dependencies and demonstrate troubleshooting steps for Microsoft Teams using on-premises […] Session Information Microsoft Teams and On-Premises Mailbox – Why? Thomas Stensitzki - Enterprise Consultant Microsoft Teams works with on-premises Exchange mailboxes. But there are some caveats you might not know about, but might make you re-think your approach of staying on-premises with Exchange Server. Microsoft Teams is not the only Microsoft 365 service utilizing an Exchange mailbox as a storage container. In this session, I talk about the pros […] Session Information Building real-time processes and notifications on Microsoft 365 with webhooks 💻 Giuliano De Luca - Technical Architect Keep informed the end-user in real-time with new changes by displaying notifications. In this session, we will explore how to leverage the capabilities of SharePoint and Graph API webhooks, in order to trigger your business processes. We will see how to subscribe webhooks and automatically renew the subscription, we will see several scenarios using SharePoint […] Session Information Taking Microsoft Teams to the next Level 💻 Giuliano De Luca - Technical Architect In this session, we will see the various possibilities that, there are to extend Microsoft Teams. We will talk about how to take advantage of tabs, extensions, connectors, and how to integrate services in order to customize Teams to your needs, increasing its functionality in your company. We will see several use cases like a […] Session Information Power Automate Flows: the Array mysteries Django Lohn - Consultant Let’s have a look at the mysterious Arrays and their Apply to each loops… what, why and how to (not) use them to your benefit. Especially in the case of performance and (24 hour) API call limitations that may apply, getting the most out of your Flows is a must know! This is a more […] Session Information Microsoft Teams and Dataverse: Power up your Apps Django Lohn - Consultant Dataverse for Teams supports the most important Power Platform functionalities within the comfort of Microsoft Teams. Power Apps, Power Automate Flows and even Power Virtual Agents deployed in your own team! Join me in the need-to-knows on extending your Power Platform journey within Dataverse for Teams focusing on reusability and Application Lifecycle Management options. Session Information Become a Microsoft Teams rockstar Gokan Ozcifci - CTA Microsoft technology is moving at a rapid pace, join my session for building step-by-step, common Microsoft Teams collaboration advantages and perform live Teams usage scenarios. By using channels, tabs, bots, the command bar, extensibility options with PowerApps and Team’s modern collaboration features, watch how your collaboration goes from meh to magnificent. With this session learn […] Session Information Microsoft Teams tips and tricks that empower everyone Gokan Ozcifci - CTA Join this session to learn the latest and greatest features in Microsoft Teams that empower everyone. Based on real-world experience, these tips ensure your success with Microsoft Teams within your organization. From business transformation to technical tips, from SharePoint to PowerApps. Microsoft Teams is designed with IT in mind, providing management capabilities for collaboration, meetings, […] Session Information An overview of Microsoft Teams & Graph API Yves Habersaat - Business Applications Consultant | MCT During this session, we’ll cover the capabilities of Microsoft Graph API for Teams with real-life examples of integration especially the teams lifecycle management. Session Information Battle Royale : Azure Logic Apps Vs Power Automate ( Microsoft Flow ) Prashant G Bhoyar - Lead Solution Architect, Microsoft AI MVP Power Automate ( Microsoft Flow ) is built on the top of Azure Logic Apps and offers a comprehensive offering to build low code/no-code automation. Often the developers and architects have to decide which product to use while building automation. In this demo-driven session, we will cover in-depth the key differences between Logic Apps and […] Session Information Implementing Microsoft Teams Governance using Power Automate ( Microsoft Flow ), Microsoft Graph APIs and SharePoint Prashant G Bhoyar - Lead Solution Architect, Microsoft AI MVP As the adoption of Teams is increasing along with that have increased the Teams sprawl. One of the methods to avoid the Teams Sprawl is to add the governance policies and automate the Teams creation via the approval process. In this demo-driven session, we will cover how to implement Teams Governance using Power Automate ( […] Session Information Implicit Sharing and data privacy: applying DLP rules and migrating apps to a safe environment – Governance Tips. Rudimar Baesso Althof - Power Apps Specialist @ AB-InBev In this session, we are going to understand what implicit sharing is and how users that do not have access to our app can still access data. Since this can cause data privacy issues, we are going to see how to cope with this by moving the app and connections to a dedicated environment where […] Session Information Power Platform and MS Teams: Better together Nanddeep Nachan - Office 365 Consultant (Microsoft MVP - Office Apps & Services, MCT) Explore modern experience by integrating Power Platform with Microsoft Teams. Enable everyone to easily build applications and bots right within MS Teams using Power Apps, Power Automate, and Power Virtual Agent. Session Information

EventsMicrosoft Training Bootcamps - May 4, 20210

Power BI Bootcamp 2021

From Fri 23rd July To Sat 24th JulyGo to the event 11:00 am 12:00 pm Data-Driven Business Intelligence with Solgari and Power Bi Ben Banks - Solgari Head of Pre-Sales The team from Solgari will be demonstrating how PowerBI can be leveraged to generate insight into business communications, channels and campaigns. Bringing all inbound and outbound channels into a single platform results in a unified ‘golden source’ of data, enabling valuable insights for Managers, Supervisors and Executives. Solgari | The All-Channel Business Communications Solution Session Information 7:00 pm 8:00 pm Build BI not BS – Preparing for a BI Initiative Adam Jones - Dynamic Consultants Group Power BI dashboards and reports can be so simple to develop that sometimes we start building when we should be planning. Ensuring you have the right priorities, metrics, and KPIs that drive the correct results will ensure your BI doesn’t become BS. The truth is if you are building without proper preparation then you may be […] Session Information 1:00 pm 2:00 pm 5 DAX Tips that You Should Know Ayobami Adeleke (MCSA, MCDA, MCDE, MCT) - Data Warehouse/ Business Intelligence Developer In this session, I’ll be showing us 5 DAX tips that every Power BI developer should always remember; • What’s DAX (Data Analysis Expression)? • Tip 1: Reduce number of calculated columns in your model • Tip 2: Use variables in your DAX formulas • Tip 3: Use the DIVIDE function to perform a division […] Session Information Integrate Power BI report with Dynamics 365 HR Parag Chapre - Technical Solution Arhcitect Hello, In this session, We will see how to create a leave and absence report for Dynamics 365 HR and embed it in Dynamics 365 HR. Session Information 9:00 pm 10:00 pm Security in Power BI Tarek El Bacha - Trainer Row-level security Static method Dynamic method Session Information 8:00 am 9:00 am Learn DAX Basics Hasham Niaz - Data & Analytics This session will walk you through DAX basics concepts, even though people writing DAX for many years just ignore these basics and only rely on hit & try method; Learn DAX basics includes most powerful DAX functions; CALCULATE, SWITCH, SUM, SUMX, FILTER We will walk through different exercise how powerful these functions are and how […] Session Information 5 Fascinating principles to get things done Pedro Reis - IT Team Leader In this session, I’ll show you 5 principles that might be holding you back from getting things done. Warning: Just by knowing these you might be able to relate to previous situations, recognize them and start taking action, making yourself more confident, productive, and happier. Session Information “DAX” for the SQL Guy Pedro Reis - IT Team Leader Love it or hate it, you just can’t ignore DAX, the amazing language of Power BI. If you know SQL, I’ll show you how similar DAX can be, and how you can quickly understand the foundation of DAX, write DAX Queries, test your code and share it with others. All this on the Browser, no […] Session Information 6:00 pm 7:00 pm Power BI Monitoring 101 Rui Romano - Head of BI team @ DevScope Do you know EXACTLY who is the most active Power BI user in your organization? Do they use Web, Excel or Mobile? Most active report/app? Self-service adoption rate? Does your users with a paid license are active? No? Not sure? Be ready for a big reality check.. This session aims to show you how to […] Session Information 3:00 pm 4:00 pm Think inside the box Miguel Félix - Controller Power BI allows to add custom visualizations to make storytelling really interesting, however that may come at some price, that may vary from performance to losses of support over time. In this session we will show how we can create some custom visualizations using the standard visualizations. Session Information Is it better to use DAX calculated columns or Power Query computed columns? Dinesh Kumar Prabakaran - Product Manager – Both DAX and power query are used to create custom columns in Power BI. Why both exist? When you should choose each of them? – Which one is best for querying semi-structured data? – Which one has better query performance? – How does it work during the delta update? (incremental refresh) Session Information 8:00 am 9:00 am Implementing an efficient Power BI model within 30 minutes using Tabular Editor Asanka Padmakumara - Senior Business Intelligence Consultant Creating a Power BI data model is easy, it will not take much time or effort to create a Power BI model. On the other hand, creating an efficient, clean data model which adhere to all the best practices is a cumbersome task. However, with Tabular model, that is not the case. In this session, […] Session Information Power BI release management with Deployment Pipelines Asanka Padmakumara - Senior Business Intelligence Consultant Moving reports and models between multiple environments has always been a cumbersome operation in Power BI until the introduction of Power BI deployment pipeline. With deployment pipeline you can now move your models/reports from development environment to test and production environments by a single button click. In this session I will provide an introduction to […] Session Information 5:00 pm 6:00 pm All about Power BI Embedded in Jupyter notebook Jenkins NS - Founder & Director @JPOWER4 | MVP | MCT | Author Jupyter notebook users will be able to embed Power BI reports and then use Power BI features to improve their data storytelling. Microsoft announce the release of Power BI in Jupyter notebooks in MS build 2021. You can now tell compelling data stories with Power BI in Jupyter notebooks. Get your Power BI analytics in […] Session Information 9:00 am 10:00 am Button/Bookmark Tricks in Power BI to Enrich Reports Pragati Jain - Data Platform MVP, Senior Data Analyst n this session we will see few tricks on how we can use Bookmarks/Buttons in Power BI to make reports more interactive and fascinating from user perspective. The session will cover the following details: • Start with importing a sample dataset • Create interactive drill-through functionality using Bookmarks/Buttons • Create Toggle between charts functionality using […] Session Information 11:00 am 12:00 pm Get data with Power BI Desktop Gloria Ibeakanma - Data Analyst It is through data collection that a business or management has the quality information they need to make informed decisions from further analysis, study, and research. Without data collection, companies would stumble around in the dark using outdated methods to make their decisions. In this session we will find, collect, and clean data from different […] Session Information 5:00 pm 6:00 pm Get Started with Goals in Power BI Christoph Glur - Partner Whether you are tracking KPIs, OKRs, or following an MBO approach, the brand-new Power BI Goals feature has a lot to offer. In this interactive session, you’ll learn all about Goals: pre-requisites, how to define and track goals for your team or organisation, how to track progress automatically, and how to set up hierarchical goal […] Session Information 12:00 pm 1:00 pm Power BI Write Back with PowerApps Adewale Yusuf (MVP, MCSA, MCDA, MCT) - Business Intelligence Analyst This session will focus on how you can pass context-aware data to a canvas app, which write back and updates your powerbi report in real time as you make changes. Now, your app users can derive business insights and take actions from right within their Power BI reports and dashboards Session Information 4:00 pm 5:00 pm Working with Images in Power BI Report AYODEJI FOLARIN (MVP, MCT, MBA) - BI Developer A good way to get audience attention is to enhance your reports with images. Images help to improve the visual appearance of a report. Static images on the page are good for some purposes. But sometimes you want images that relate to the data in your report. Let us discuss how to display images in […] Session Information Non structured Data in data lake to Azure Synapse to useful insights in Power BI Prince Kher - VP Head of Asia Regulatory Reporting and Data Analytics Portfolio Asia Non structure data in Data lake to Azure Synapse to Power BI Session Information Data Analytics life cycle in Power BI Prince Kher - VP Head of Asia Regulatory Reporting and Data Analytics Portfolio Asia Perform full data Analytics stages from 1. Descriptive Analytics 2. Diagnostic Analytics 3. Predictive Analytics 4. Prescriptive Analytics Session Information 11:00 am 12:00 pm PowerBI in Project Delivery: Visualizing Project Plans using Power BI Sainath Vasantha - Manager at EY, Ireland | Project Management | Operations Automation Most of the project managers use Excel or Microsoft Project to manage their tasks and delivery plan. Although MS project offers basic visualizations and reporting options it’s not suitable for advanced reporting. Moreover, Microsoft Project (Desktop version) cannot be connected directly to Power BI. In this session, we will focus on a workaround that will […] Session Information 12:00 pm 1:00 pm Storytelling with Data using Power BI URLs Rory Neary - Power Platform Solution Architect Power BI URLs are much more powerful than we give them credit for. Did you know that the URL that you use to navigate to a Power BI report can be enhanced to enable you to specify the Report Page and any number of filters that are applicable to your dataset. It is not at […] Session Information 6:00 pm 7:00 pm Power BI: Above and Beyond with Measure Groups Thimantha Vidanagamage - Associate Microsoft BI Consultant Are you someone who is limited to the use of Measure Groups for Time Intelligence requirements? Measure Groups have the ability to facilitate many more use cases. In this session, I will take you through measure groups and its various use cases. By the end of the session, you should be able to use Measure […] Session Information 5:00 pm 6:00 pm Power BI Performance – 7 deadly sins! Nikola Ilic - Business Intelligence Developer Congratulations! You’ve built your shiny fancy Power BI report and your charts look terrific. But, your data refresh takes forever…Or, your report is utterly slow when interacting with visuals…You switch to DirectQuery mode to make things better, just to discover that the report performance sucks even more… And, if you feel lost, I don’t blame […] Session Information 4:00 pm 5:00 pm Displaying data from Azure Digital Twins with PowerBI Chris Lloyd-Jones - Emerging Tech Engineer This session will talk about Azure Digital Twins, and their common use cases – from smart spaces, to smart home devices, to create a digital replica of a physical object. This session will show how to query data from Azure Digital Twins, such as the current temperature of a room, and display this within PowerBI; […] Session Information 1:00 pm 2:00 pm Power BI and the Financial Statements Chris Barber - Senior Consultant We’ll cover financial statements; how you can produce these in Power BI and the primary considerations. As finance procedures (and finance users) are often rooted in Excel, we’ll also show how to best integrate this with Power BI. Session Information 1:00 pm 2:00 pm Integrating Neo4j with Power BI Bryant Avey - Solution Architect Integrating and shaping data is something that both Neo4j and Power BI excel at. Graph databases such as Neo4j allow you do things no relational database can do, yet being able to develop reports, dashboards and the right visualization for graph data can be challenging. Since Neo4j doesn’t provide a simple out-of-the-box tool to allow […] Session Information 3:00 pm 4:00 pm DA-100 Certification Overview Julian Sharp - Power Platform solution architect and trainer This session explains the scope of the DA-100 exam for Power BI data analysts, reviews the objectives, explains what those objectives really mean, and directs you at resources to help you prepare for success. Session Information Quiz Analytics with Power BI and Azure Rishi Sapra ACA, MCT, Microsoft MVP - Group Manager Rishi has built LDI (www.learndatainsights.com) – a learning platform for people to assess their data analytics knowledge and prepare for Microsoft exams. Within a year there were over 7,000 people signed up and over 60,000 quiz attempts. The data from all of these is processed through Azure and brought into an embedded personalised report for […] Session Information

EventsMicrosoft Training Bootcamps - March 28, 20210

Dynamics 365 Bootcamp 2021

From Fri 25th June To Wed 30th JuneGo to the event 3:00 pm 4:00 pm Great customer outcomes by layering automation into retail communication Ben Banks - Solgari Head of Pre-Sales Great customer outcomes by layering automation into retail communication! Wonder How Dynamics 365 is used in Retail? In this session Seb and Ben reveal the benefits of empowering customers with choice via automation, through Solgari’s all-channel communications solution and the Dynamics 365 Power Platform.’ Session Information 7:00 pm 8:00 pm Becoming a great consultant and What your college degree couldn’t teach you Dustin Domerese - Dynamics & Transformation Lead Have you ever met a great consultant? What made them great? The concept of consulting has been around for centuries. As humans, we are wired to looking for new ideas, validation, and advice from our fellow humans, but that certainly does not mean we are all good at it. Why are some people good at […] Session Information 4:00 pm 5:00 pm Dynamics 365 Vs PowerApps Solution Architecture and Licencing Considerations Razwan Choudry - Microsoft MVP Technical Architect As PowerApps moves into the space of traditional Dynamics 365 Business Application scenarios it has been difficult for organisations to truly understand whether they need Dynamics 365 or if PowerApps is sufficient. In this session I will explain the Architecture of Dynamics 365 and Power Platform Solutions also addressing feature gaps and licencing considerations to […] Session Information 6:00 pm 7:00 pm Introducing Dynamics 365 Customer Service Workspace Neil Parkhurst - Microsoft Business Solutions MVP Dynamics 365 now includes several user interfaces your customer service agents may want to use. I’m sure you know we already have Customer Service Hub, Unified Service Desk and Omnichannel for Customer Service. Customer Service Workspace is the newest kid on the block! So what does it offer and when might you use it in […] Session Information 12:00 pm 1:00 pm Marketing & GDPR Adaptation Muhammad Mustajab - CE Technical & Power Platform Consultant With new rules getting in placed related to GDPR in most of the EU region & slowly in other parts of the worlds. What are MS dynamics limitations and how well equipped it is to cope up with these new cases? This is will be a functional session with some insights into development and configuration. Session Information 9:00 pm 10:00 pm The Power of Dynamics 365 Sales Dian Taylor 🇳🇱 🇺🇸 - Presales Director In this session I will discuss how organizations can utilize Dynamics 365 Sales to track their sales efforts. I will talk about the out of the box features and configuration options that are available. Session Information What’s new in Dynamics 365 Field Service 2021 Release Wave 1 Dian Taylor 🇳🇱 🇺🇸 - Presales Director In this session I will discuss all the new features in D365 Field Service that are part of 2021 RW 1 Session Information 11:00 am 12:00 pm Enterprise Collaborations with Dynamics 365, Adaptive Cards and MS Teams Priyesh Wagh - D365 Solution Architect, Microsoft MVP Organization staff need to collaborate on sales and service activities and approvals, in this session I will show you how to use Adaptive Cards working with Dataverse connector to collaborate in MS Teams as an actionable pop-up. Session Information 4:00 pm 5:00 pm Selling Field Service Preventative Maintenance Agreement Rajbabu Narasimhalu - Principal Consultant In this session, learn how to sell Field Service Preventative Maintenance Agreement through Sales Process in D365 CE. Session Information 9:00 am 10:00 am Improve Customer Service using D365 and Power Platform Arpit Shrivastava - Microsoft MVP | MCT | Architect In this session we will show how to improve customer experience and services using Dynamics 365 and Power Platform utilising Customer Service and Self Service Portals. Session Information 12:00 pm 1:00 pm Integrate Dynamics 365 Customer Engagement with SharePoint Prabhu Selvam - Senior Technical Architect Integrate Dynamics 365 Customer Engagement with SharePoint to enable collaboration and seamless integration for managing content in a centralized repository Session Information Document Management – D365 and SharePoint Integration Sachin Lade - Integration Architect / Solution Architect Seamless Integration Between D365 and SharePoint for Document Management. 1. Why there is a need for using SharePoint for Document Management for D365 2. Basic explanation of SharePoint and its features 3. Configuring SharePoint Site and SharePoint Integration Setup (Demo) 4. Enable Entity Settings (Demo) 5. General Integration Concepts for integrating Dynamics with other Systems. […] Session Information 9:00 am 10:00 am Introduction to Dynamics 365 Fundamentals Estelle Auberix - CEO of IOKELA, co-founder of CloudHersity Presentation of the MB-910 and MB-920. What are the differences? Which one is the best for you? Tips and method to prepare and succeed your certification Session Information 10:00 pm 11:00 pm Project Operations Overview Robert Houdeshell - Senior Solution Architect This session will outline the key reasons for using Project Operations and how it improves project success. We will outline the key features of Project Operations and show how they build upon Dynamics 365 and the Power Platform. We will then complete our journey with some advanced concepts for enterprise level deployments. Session Information 11:00 am 12:00 pm Customer Voice and Power Automate better together Sahan Wijayasekera - Senior Manager PwC Australia ( MVP Business Applications ) Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. With deep integration from the Dynamics 365 line-of-business applications and built on Microsoft Forms, Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into […] Session Information 7:00 am 7:30 am Manage your Events with D365 Marketing Priyanka Garg - D365 - CRM Techno Functional Lead This session will contain the introduction to Event Management and Event Portal. Session Information 5:00 pm 6:00 pm Using Segments in Dynamics 365 for Marketing Raja Emmadisetty - Power Platform | Dynamics 365 CE Consultant/Developer | Blogger In this session, We will learn what are Segments , different types of segments how to use them in Customer Journey. Segments let you run efficiently targeted campaigns. We can easily group your contacts based on factors like demographics, firmographics, and behavioral data, and so on. Segments can be created , updated, and maintained very […] Session Information 4:00 pm 5:00 pm AI in Dynamics 365 Customer Data Platform Julian Sharp - Power Platform solution architect and trainer Customer Data Platform is a hot topic in the world of IT, but what is a CDP and how can it help you Dynamics 365 Customer Insights is Microsoft’s attempt at a CDP, but here is a secret, you don’t need to have a Dynamics 365 app to use it. This session will explain the […] Session Information AI 101 – Options for using AI in the Power Platform Julian Sharp - Power Platform solution architect and trainer AI Builder allows you to enhance your apps and data with Artificial Intelligence without being a Data Scientist or having to learn algorithms. This session will explain how you can use AI Builder to create your own machine learning models and then use those models in your apps and flows. The session will explain how […] Session Information 2:00 pm 3:00 pm Understanding Extensibility options for Dynamics 365 CE Apps Mahender Pal - Principal Consultant Microsoft Dynamics 365 Power Platform provides different options to extend capability of the platform. We will be discussing different options available for the citizen developers and technical developers which they can utilize to enhance Dynamics 365 Customer Engagement apps behavior. Session Information 1:00 pm 2:00 pm Powerful Document Automation for D365 & M365 – design in MS Office and generate documents wherever you need them! Fabian Huber - Senior Technical Evangelist Easily design complex documents in MS Word, Excel, and PowerPoint with tables, conditions, barcodes, charts, images, etc. Generate these documents where you need them: directly in Dynamics 365, CE, FinOps, Business Central, Power Automate, SharePoint, and many more. Combine data sources: SharePoint, M365, D365 FinOps, CE & BC, Web Services, SQL, and many more. Maintain […] Session Information Microsoft Healthcare Industry Accelerator & it’s future Goloknath Mishra - Lead, Microsoft Solution In this session we will discuss about different Industry Accelerators built on top of Dynamics 365. Live Demo on Education Accelerator, Nonprofit Accelerator, Finance Service Accelerator & Healthcare Accelerator. How Microsoft focusing on healthcare & future of Healthcare Accelerator i.e. Microsoft Cloud for Healthcare. Session Information 8:00 pm 9:00 pm Dynamics Customer Insights: Slice and dice customer data to gain value insights Scott Roller - Functional Architect Together we will cover start to finish all of the segments of Dynamics Customer Insights from data ingestion to the out put of data insights into Power Apps and Power BI. We will start with data ingestion & unification then proceed to creating data segments and calculated data measures. We will cover how to use […] Session Information 10:00 am 11:00 am How to make Dynamics 365 more user friendly Nicolás Fernandez - MVP, MCT, Solution Architect On this session we’ll discuss different capabilities and approaches to design more user friendly solutions with Dynamics 365. Users adoption is critical for the success of a project, so It’s important to provide a solution that fits with what the user want and need. The lessons learned on the last twelve years of experience working […] Session Information 1:00 pm 2:00 pm Continuously analyze your customer-interaction data with Dynamics 365 Sales Insights Ashish Rana - Solution Architect Continuously analyze the vast collection of customer-interaction data with Sales Insights. Join Ashish to learn and build strong relationships with your customers using great features in Sales Insights. I will cover the below topics in my session: Guided selling Productivity intelligence Sales Accelerator Connection insights Conversation Intelligence Predictive models How to get Sale Insights with […] Session Information 6:00 pm 7:00 pm How to enable Customer Voice – Enterprise Feedback Management App for your organization Mihir Shah - Solution Architect Microsoft Dynamics Customer Voice is an Enterprise Feedback Management App. This session will help you in setting up the Customer Voice App. Learn about the App, create Projects / design and send survey and analyze responses. Also get to know some of the considerations when deploying Customer Voice. Session Information Cloud Flows in Model-driven apps. Alexio Tonderai Chandiwana - Solution Designer In this session l will demo a use case on how to run Power Automate in a Model-driven apps in Dynamics 365 CE and get record statuses updated. Session Information 3:00 pm 4:00 pm Universal Resource Scheduling at Scale William McLendon - Senior Consultant Hitachi Solutions America In this session we’re going to compare Universal Resource Scheduling and Activities. We’ll explore the customer journey, expand on the Employee Experience, discuss the additional learnings, and demo Bidirectional Synchronization Session Information 10:00 am 11:00 am Empower your applications using Customer Insights Jeevarajan Kumar - Solution Architect In this session, we’ll see how the Customer Insights data can be leveraged to build embedded insights in business applications, custom applications (Microsoft Power Apps) to drive informed action and enable real-time decision making. Session Information 8:00 am 9:00 am Power Virtual Agent and Bot Framework Composer a deep dive session Shakir Majeed Khan - Senior technical lead In this session, Shakir Khan will disucss about the Power Virtual Agents and its component. In the later half of the session, a detailed discussion will be done for the Bot Framework Composer. Expect a fun pack sessoion with real world world example. Session Information