Power Platform ALM DevOps Bootcamp

From Sat 12th February To Sat 12th FebruaryGo to the event

Power Automate Bootcamp

From Sat 29th January To Sat 29th JanuaryGo to the event

Azure Integration Bootcamp 2022

From Sat 29th January To Sat 29th JanuaryGo to the event

Dataverse Summit 2021

From Fri 22nd October To Sat 23rd OctoberGo to the event

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Use intelligence to transform routing of service delivery requests

Any call center that uses unified routing to manage and assign incoming support requests is going to notice gains in efficiency. The core routing...

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Events

Dynamics 365 Finance Operations Summit 2021

From Sun 27th June To Tue 29th JuneGo to the event

Power Platform ALM DevOps Bootcamp

From Sat 12th February To Sat 12th FebruaryGo to the event

Microsoft 365 Collaboration Bootcamp 2021

From Fri 20th August To Sat 21st AugustGo to the event

Global Automation Bootcamp 2021

From Fri 5th February To Thu 1st JanuaryGo to the event

Power Automate Bootcamp

From Sat 29th January To Sat 29th JanuaryGo to the event

Free Training Courses

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Finance

Use intelligence to transform routing of service delivery requests

Any call center that uses unified routing to manage and assign incoming support requests is going to notice gains in efficiency. The core routing...

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands...

Announcing new activity menu and 1:1 calling for Dynamics 365 Guides

With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and...

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today's world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the...

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of...

A blueprint for cross-organization collaboration: marketing and sales

It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people...

Finance and Operations

Use intelligence to transform routing of service delivery requests

Any call center that uses unified routing to manage and assign incoming support requests is going to notice gains in efficiency. The core routing...

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands...

Announcing new activity menu and 1:1 calling for Dynamics 365 Guides

With a growing labor shortage and access to new technologies and processes, businesses are adopting mixed reality to improve how employees learn, work, and...

Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences

Engaging with customers in today's world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the...

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. With the addition of...

A blueprint for cross-organization collaboration: marketing and sales

It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people...

Customer Engagement

Microsoft named a Leader in 2021 Gartner®︎ Magic Quadrant™︎ for CRM Customer Engagement Center

The past year has presented enormous changes in both our personal and work lives. But one thing that hasn't changed is our desire for...

Deliver personalized digital customer engagement with Dynamics 365

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and...

Dynamics 365 (Preview) app for Windows comes with offline access

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected or working offline. The app provides...

Build targeted user experiences efficiently by using app profiles in multisession apps

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2...

Examples of extending Dynamics 365 Customer Insights with Azure ML

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point...

Extending Dynamics 365 Customer Insights with Azure ML-based custom models

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This...
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Video Channel

D365 Commerce Internal Gift Cards | November 16, 2021

Presenters:  Meenu Laul - Senior Solution Architect Scott Tucker...

Priority based planning in D365 Supply Chain Management | November 18, 2021

Presenters:  Anne Krupke - Senior Program Manager Aaron Murch - Senior R&D...

Use intelligence to transform routing of service delivery requests

Any call center that uses unified routing to manage and assign incoming support requests is going to notice gains in efficiency. The core routing...
- Advertisement -

HR

Exploring the Intel manufacturing environment through mixed reality

Today's organizations have seen tremendous value in using mixed reality, as it rapidly changes how employees learn, work, and understand the world around them....

Merging of HR offerings brings capabilities together for customers

It's time for us to bring all new and future HR capabilities and enhancements within Dynamics 365 Human Resources to all our customers.We currently...

Customer Srvice

Dynamics 365 (Preview) app for Windows comes with offline access

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected or working offline. The app provides...

Build targeted user experiences efficiently by using app profiles in multisession apps

If your service organization needs to create your own targeted combinations of channels and tools for your agents, starting with October 2020 wave 2...

Examples of extending Dynamics 365 Customer Insights with Azure ML

Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point...

Extending Dynamics 365 Customer Insights with Azure ML-based custom models

AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This...

Marketing

Dynamics 365 Marketing is leading the way with personalized engagement

Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed. Those...

A blueprint for cross-organization collaboration: marketing and sales

It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people...

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in...

Turn attendees into loyal customers with Microsoft Teams and Dynamics 365 Marketing

Change. Adapt. Grow. Words we have had to embrace over the past 15 months as we've had to change the way we do business....

Sales

Revolutionizing the future for sellers in Dynamics 365 Sales

Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands...

A blueprint for cross-organization collaboration: marketing and sales

It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people...

3 secrets to optimize your sales strategy

2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and...
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Dynamics 365 Commerce enables the modern and intelligent store

As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving...

Exceed customer expectations with seamless and unified commerce experiences

Today’s consumers want the flexibility to buy and fulfill where, when, and how they choose. As retailers have expanded on purchasing options for customerslike...

4 post-pandemic retail trends

The last few decades have seen monumental change in the retail industry. Specifically, technology has untethered the shopper from the store and allowed retail...

5 trends transforming B2B buying and e-commerce

Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. Buyers of all types demand an...

Supply Chain Management

Enhance visibility with Dynamics 365 digital supply chain solutions

The concept of the global control tower first appeared on the radar of supply chain leaders around 15 years ago. As more and more...

Optimize production processes with Dynamics 365 Supply Chain Management

It is imperative for organizations to create agile, connected, and sustainable manufacturing processes to customize products and services for their customers, accelerate innovation, and...

Optimize your supply chain with priority-based planning

In supply chain management, when you have an urgent demand, you want it to be prioritized across your planning system. The ability to enable...

Mitigate disruptions with Dynamics 365 Supply Chain Insights—now in preview

We are excited to announce the preview launch of Dynamics 365 Supply Chain Insightsto help organizations achieve a supply chain of the futureone that...

Business Central

Microsoft partners with Shopify to expand Dynamics 365 Business Central ecosystem

Microsoft Dynamics 365 Business Central is teaming up with Shopify to help our customers create a better shopping experience. While Shopify provides merchants with...

GP to BC Migrations: How to Ensure Vendor 1099 Amounts are Accurate After the Migration

Users that have migrated from Microsoft Dynamics GP to Dynamics Business Central will find that vendor 1099 data does not get migrated to Business Central....

Dynamics 365 Business Central: Enhanced Email Capability

The enhanced email capability is currently a preview feature in Business Central (full release planned for 2021 Wave 2).  You can see if it’s...

Office Hours Call for Migrations

Hello All!  It's that time again and we are talking Migrations. In this office hours call, we will provide a quick update on a set...