Power Community

Power Community

Welcome to Dynamics 365 Customer Service Community

Welcome to the leading global Microsoft training community for Dynamics 365 Customer Service. Every month we deliver free community bootcamp's as well as Microsoft Certification Training Courses. Power Community is the perfect place to launch your career in Dynamics 365 and lead successful digital transformation projects for Customer Service.

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How real-time analytics improve supervisor experiences in Customer Service

Real-time analytics are critical for organizations that want to stay on top of their contact center operations. The ability...
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Customer Service Basic Queues. Should You Use Them?

I’ve recently been speaking to several people about queues and the reason for the existence of queues. It’s believed by some that views and...

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