Power Community

Power Community

Dynamics 365 Customer Service Community

Welcome to the leading global Microsoft training community for Dynamics 365 Customer Services. Every month we deliver free community bootcamp's as well as Microsoft Certification Training Courses. Power Community is the perfect place to launch your career in Dynamics 365 and lead successful digital transformation projects with Microsoft Technologies.

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Improve CSAT by connecting customers to agents using automatic assignment in unified routing

Automatic assignment of incoming service requests is one of the most powerful capabilities of unified routing, benefiting customers as...
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Dynamics 365 (Preview) app for Windows comes with offline access

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected or working offline. The app provides...

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