Customer Service Archives - Power Community

EventsMicrosoft Training Bootcamps - September 9, 20210

Financial Services Summit

From Thursday 21st October Go to the event

EventsMicrosoft Training Bootcamps - August 16, 20210

Dataverse Summit 2021

From Fri 22nd October To Sat 23rd OctoberGo to the event

EventsMicrosoft Training Bootcamps - August 7, 20210

Customer Self Service Summit

From Fri 24th September To Fri 24th SeptemberGo to the event

EventsMicrosoft Training Bootcamps - July 5, 20210

Microsoft Power Portals Bootcamp

From Sat 25th September To Sat 25th SeptemberGo to the event

Featured

Customer EngagementDynamics 365 Community - February 5, 20210

Dynamics 365 (Preview) app for Windows comes with offline access

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected...

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Customer Engagement

Build targeted user experiences efficiently by using app profiles in multisession apps

Dynamics 365 Community - October 13, 2020

Customer Engagement

Examples of extending Dynamics 365 Customer Insights with Azure ML

Dynamics 365 Community - October 5, 2019

Customer Engagement

Extending Dynamics 365 Customer Insights with Azure ML-based custom models

Dynamics 365 Community - October 4, 2019

Customer Engagement

Block time off for resources on the schedule board without changing the working hours

Dynamics 365 Community - September 23, 2019

Customer Engagement

Microsoft Dynamics 365 Banking Accelerator adds BIAN API implementation

Dynamics 365 Community - September 20, 2019

Customer Engagement

6 tips for global versus local changes – Universal Resource Scheduling

Dynamics 365 Community - September 17, 2019

Latest News

Customer EngagementDynamics 365 Community - September 20, 20190

Microsoft Dynamics 365 Banking Accelerator adds BIAN API implementation

Following the general availability release of the Microsoft Banking Accelerator in July, today we are releasing additional API sample implementations to provide interoperability with...

Connected Community

Events

EventsMicrosoft Training Bootcamps - July 5, 20210

Microsoft 365 Collaboration Bootcamp 2021

From Fri 20th August To Sat 21st AugustGo to the event

EventsMicrosoft Training Bootcamps - August 7, 20210

Customer Self Service Summit

From Fri 24th September To Fri 24th SeptemberGo to the event

EventsMicrosoft Training Bootcamps - July 5, 20210

Microsoft Power Portals Bootcamp

From Sat 25th September To Sat 25th SeptemberGo to the event

EventsMicrosoft Training Bootcamps - September 9, 20210

Financial Services Summit

From Thursday 21st October Go to the event

EventsMicrosoft Training Bootcamps - May 4, 20210

Power BI Bootcamp 2021

From Fri 23rd July To Sat 24th JulyGo to the event

Free Training Courses

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Dynamics 365 Community

Bring predictability to your revenue pipeline with Dynamics 365 Sales

Dynamics 365 Community - May 26, 2021

Dynamics 365 Community

PowerApps Portals – Best Practices

Arpit Shrivastava - September 8, 2020

Dynamics 365 Community

Microsoft Power Platform and Dynamics 365 2021 release launches with hundreds of new capabilities

Dynamics 365 Community - April 6, 2021

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Video Channel

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Deliver personalized customer service using Power Apps & Customer Insights - Jeevarajan Kumar

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Deliver a personalized Customer Experience using Dynamics 365 Customer Insights - Manonmani V S

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The real omnichannel experience for the customer and the agent - Nicolas Fernandez

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Deliver and Measure Customer Service to Users using Power Platform - Hemendra Patel

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Building Intelligent Enterprise-Grade Help Desk Bots using Conversational AI - Prashant G Bhoyar

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Underrated Powerhouse Team: Why Customer Service & Field Service Are Better Together - Vicky Rodgers

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Customer Self-Services Portals- What should I know about it? - Ambesh Singh

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Common Case Management - An Agile Approach to Kick Start a Large Greenfield Project - Richard White

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"Earn customers for life" - Customer Service Low Code No Code Solution! - Arpit Shrivastava

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Create useful and memorable Customer Experiences using D365 & the PowerPlatform - Sarah Critchley

Customer EngagementDynamics 365 Community - August 21, 20190

Weekly Webinars for the Business Applications Community for September 2019!

Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies? Purvin Patel brings his firehose...

Customer EngagementDynamics 365 Community - August 9, 20190

Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface

The new Service scheduling on Unified interface in built on top of Universal resource scheduling. If you are using legacy Service scheduling on web...

Customer EngagementDynamics 365 Community - July 11, 20190

Release Notes for Project Service Automation Update Release 9

Applies to: Project Service Automation for Dynamics 365 Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This...

Customer EngagementDynamics 365 Community - May 31, 20190

How to ignore travel time when searching for resource availability

The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. This option allows you to search for...

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