Finance

Transforming service operations with Connected Field Service

You have probably heard of Connected Field Service as a buzzword these days, but some of you may still wonder what it actually entails. Field service management (or FSM) typically refers to the management of a company's resources employed...

Tracking forecasts to your company’s fiscal calendar just got easier

Forecasting revenue and tracking progress in alignment with your organization's fiscal calendar is crucial for accurate projections and results. To easily meet this need, your sales team can use the custom fiscal calendar feature in Dynamics 365 Sales.Unexpected revenue...

How to approach your routing and assignment transformation with unified routing

Customer service organizations depend on incoming service requests getting to the appropriate agent to ensure high customer satisfaction. Improving routing for your organization can seem like a daunting task, but it is not something that needs to be tackled...

2021 release wave 2 plans for Dynamics 365 and Power Platform now available

On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. This second...

Use guided integration to set up Fraud Protection for your business

Adopting new systems can be a complex process that can lead to spending time and resources learning and setting up instead of focusing on your core business. When setting up a fraud protection system, you need to focus your...

Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2

In today's fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments.Companies worldwide are fast realizing the costly...

Enable productivity with native mobile experiences optimized for sellers

In the last year, business travel and face-to-face meetings have reduced significantlybut global workforces are busier than ever. The pace of selling has sped up during the pandemic, and the common pain points sellers face have become exacerbated as...

Save time by cloning sales forecasts in Dynamics 365 Sales

Accurate sales forecasts keep sales managers happy and keep your company on track to meet its revenue goals. Previously, when you needed to adjust a forecast in Microsoft Dynamics 365 Sales, you had to start over from scratch, and...

Enhance workplace automation with prebuilt RPA templates for Dynamics 365 (preview)

For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry trends. But this is a difficult challenge when employees are buried in time-consuming busywork...

Update for our customers using Russian payroll capabilities of Dynamics AX 2012 R3

We have made the decision not to invest in transitioning the Russian payroll capabilities in Dynamics AX 2012 R3 over to Dynamics 365.However, we’ll continue to support existing Russian payroll capabilities for organizations on an Enhancement Plan during the...
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