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Welcome to the leading global Microsoft training community for Power Platform, Dynamics 365, Azure and all things Microsoft 365 Business Applications & Automation! Every month we deliver free community bootcamp's as well as Microsoft Certification Training Courses. Power Community is the perfect place to launch your career and lead successful digital transformation projects with Microsoft Technologies.

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Customer EngagementDynamics 365 Community - June 22, 2022

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance.Since Microsoft and Nuance...

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Customer Engagement

Improve CSAT by connecting customers to agents using automatic assignment in unified routing

Dynamics 365 Community - June 1, 2022

Customer Engagement

Knowledge search enhancements improve agent productivity and customer satisfaction

Dynamics 365 Community - May 6, 2022

Customer Engagement

Workstream fallback queues ensure no customer goes unattended

Dynamics 365 Community - May 3, 2022

Customer Engagement

Engage with customers in Dynamics 365 Customer Service Community Preview

Dynamics 365 Community - December 16, 2021

Customer Engagement

Use diagnostics to optimize unified routing for your call center

Dynamics 365 Community - December 14, 2021

Customer Engagement

Microsoft named a Leader in 2021 Gartner®︎ Magic Quadrant™︎ for CRM Customer Engagement Center

Dynamics 365 Community - October 27, 2021

Latest News

Customer EngagementDynamics 365 Community - December 14, 2021

Use diagnostics to optimize unified routing for your call center

When unified routing is running smoothly for your customer service organization, incoming work items are routed to the best agent and the service workload...

Customer Engagement

Microsoft named a Leader in 2021 Gartner®︎ Magic Quadrant™︎ for CRM Customer Engagement Center

Dynamics 365 Community - October 27, 2021

Customer Engagement

Deliver personalized digital customer engagement with Dynamics 365

Dynamics 365 Community - September 14, 2021

Customer Engagement

Dynamics 365 (Preview) app for Windows comes with offline access

Dynamics 365 Community - February 5, 2021

Customer Engagement

Build targeted user experiences efficiently by using app profiles in multisession apps

Dynamics 365 Community - October 13, 2020

Customer Engagement

Examples of extending Dynamics 365 Customer Insights with Azure ML

Dynamics 365 Community - October 5, 2019

Customer Engagement

Extending Dynamics 365 Customer Insights with Azure ML-based custom models

Dynamics 365 Community - October 4, 2019

Connected Community

Events

EventsMicrosoft Training Bootcamps - May 31, 2022

Power BI Bootcamp 2022

EventsMicrosoft Training Bootcamps - August 2, 2021

Financial Services Summit

EventsMicrosoft Training Bootcamps - May 17, 2022

Microsoft Power Apps Portals Bootcamp & Hackathon

EventsMicrosoft Training Bootcamps - September 29, 2020

Global Automation Bootcamp 2021

EventsMicrosoft Training Bootcamps - December 10, 2021

Dynamics 365 Finance Operations Summit 2022

Free Training Courses

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Power Platform Community

September Power Apps community call: Power Platform Integration and Value Proposition Design

Power Platform Community - September 13, 2021

Dynamics 365 Community

PowerApps Collect Function – How to Improve your Canvas App Performance

Arpit Shrivastava - March 31, 2020

Power Platform Community

Announcing General Availability (GA) of Power Apps portals Web API support

Power Platform Community - March 30, 2021

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Video Channel

Project Service Automation - Priyesh Wagh

Unified Service Desk / Omni Channel - Neil Parkhurst

Chatbots - Artur Zielinski

Omni Channel - Tricia Sinclair

New Features of CE - Dian Taylor

Customer Insights use case in Finance - Tricia Sinclair

Sales Insights and Accelerator in Dynamics 365 for Sales - Ashish Rana

Customer EngagementOctober 5, 2019

Examples of extending Dynamics 365 Customer Insights with Azure ML

Customer EngagementOctober 4, 2019

Extending Dynamics 365 Customer Insights with Azure ML-based custom models

Customer EngagementSeptember 23, 2019

Block time off for resources on the schedule board without changing the working hours

Customer EngagementSeptember 20, 2019

Microsoft Dynamics 365 Banking Accelerator adds BIAN API implementation

Customer EngagementSeptember 17, 2019

6 tips for global versus local changes – Universal Resource Scheduling

Customer EngagementSeptember 10, 2019

Announcing the timeline to move to Unified Interface

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