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Dynamics 365 Project Operations – Billing and Invoicing | August 9-10, 2022

Presenters:  Veselina Eneva – Senior Program Manager Roman Abylkhatov – Senior R&D Solutions Architect Martin Walker – Senior R&D Solutions Architect ~ Microsoft Dynamics 365 Project Operations connects sales, resourcing, project...

The AI-powered contact center, part 2: Achieve superior self-service voice support

Many people still prefer to pick up the phone when they want to access customer service. Many others find that the phone is a vital last resort when they fail to get answers in digital channels. Regardless of why...

Exchange Online Basic authentication is going away: What you need to know

Effective October 1, 2022, you will no longer be able to use Basic authentication to connect to Microsoft Exchange Online. If your organization uses server-side synchronization or the deprecated Dynamics 365 Email Router, you should find out now whether...

Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022

We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester WaveTM: CRM Suites, Q3 2022.A few weeks ago, during his Microsoft Inspire keynote, Satya Nadella reminded us of the distinct value that...

The AI-powered contact center, part 1: Create engaging digital experiences

Today's customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to...

Finance and Operations Subscription Billing Overview | July 27-28, 2022

Presenters:  Matthew Brown – Senior Solutions Architect Adeel Edhi– Senior Solutions Architect Brian King – Program Manager Jodi Christiansen – Senior Program Manager ~ Economies are changing and more...

Microsoft Sustainability Manager Implementation Checklist for Success | July 27-28, 2022

Presenters:  Kody Wildfeuer – Senior FastTrack Solutions Architect Cian O'Sullivan – FastTrack Solutions Architect ~ A checklist, prework expectations, and explanations around topics that are REQUIRED for success...

Dynamics 365 Project Operations – Resource management | July 26, 2022

Presenters:  Andreea Bunduc – R&D Solutions Architect Mathieu Binaisse – Senior R&D Solutions Architect Martin Walker – Senior R&D Solutions Architect ~ Microsoft Dynamics 365 Project Operations connects sales, resourcing, project...

Supercharge your CRM with Microsoft Viva Sales—Now in preview

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC,often called the "Godfather of CRM" and has written a book, CRM at the Speed of Light, and I were chatting about the state of...

Dynamics 365 Project Operations – Project Management and Time Entry | July 21, 2022

Presenters:  Satish Panwar – Senior Program Manager Martin Walker – Senior R&D Solutions Architect ~ Microsoft Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams in...

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