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Microsoft Dataverse (Legacy) Connector deprecation | November 2022

Presenters:  Luis Filipe Pinheiro - FastTrack Solution Architect ~ This session will introduce Microsoft Dataverse (Legacy) Connector deprecation effective October 2022. ~ Download Presentation (pdf) ~ Do you have...

Free Text Invoice – Enhanced Posting Performance – Dynamics 365 Finance and Operations | November 15, 16 2022

Presenters:  Saurabh Kuchhal - Senior Solution Architect Ryan Carlson - Principal Product Manager ~ We've added performance improvements to batch postings of source documents in order...

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer...

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a...

Configuring custom views for Inboxes through Agent Experience Profile within Dynamics 365 CRM

In the recent rollout of wave 2 this year, Microsoft has come up with various enhancements and features as a continuous value addition to the business of Dynamics 365 across the globe. There are times when the system administrator...

Asset Management and Field Service Integration | November 17, 2022

Presenters:  Anne Krupke - Senior FastTrack Solution Architect Murray Fife - Principal Technical Specialist Johan Hoffman - Senior Product Manager ~ In this session we will review the options...

Retain Audit logs in 30 days or configure as per business need in Dataverse

You can enable auditing to track data changes. But when you keep the auditing enabled, it will keep the log table increasing with audit logs which will take the database size. So to cleanup audit data every 30 days...

Apple Messages for Business channel added to Dynamics 365 Customer Service

Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use the familiar Messages app on their Apple devices to connect with your service teams, confident...

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