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New features personalize customer experiences in Dynamics 365 Customer Voice

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. That's why Microsoft Dynamics 365 Customer Voice empowers organizations to easily scale feedback capture for agile responses and personalized...

Customize your protection with new features in the Dynamics 365 Fraud Protection preview

Successful fraud protection relies on a lot of information. The more insights you have into transactions and accounts, the better you will be able to detect suspicious activity. Microsoft Dynamics 365 Fraud Protection uses advanced AI models to bring...

Architecting resiliency in supply chains with Microsoft Dynamics 365

Major shocks to supply and demand over the course of the pandemic have exposed the fragility and vulnerabilities of the global supply chain. One silver lining is the realization, across industries, that a more agile approach is needed. To...

Get real-time digital analytics with Dynamics 365 Customer Insights

Navigating the past year has been a challenge as organizations have had to predict the unpredictablehow their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As...

Discover the latest innovations for Dynamics 365 Business Central

Join us for the Microsoft Dynamics 365 Business Central Launch Event streaming live April 13, 2021 at 8:00 AM Pacific Time and then available on-demand. See what's next for Dynamics 365 Business Central and get access to breakout sessions...

Transforming manufacturing operations with Dynamics 365 Remote Assist

Planning on attending the upcoming Hannover Messe Digital Edition? If so, come discover how mixed reality business applications like Microsoft Dynamics 365 Remote Assist are helping transform organizations like Schaeffler. The Hannover Messe industry (HMI) conference covers all core...

Navigating the skills gap with Dynamics 365 Guides

Digital transformation is rapidly expanding, the workforce is aging, and organizations are looking for technology to upskill their workforce faster. Manufacturers, in particular, rely on a highly skilled workforce that must keep up with the pace of technology change....

Knowledge management enhancements increase agent efficiency

Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly. This release makes it easier for...

Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk (Preview)

Unified Service Desk for model-driven apps provides a configurable framework that allows you to build applications that give call center agents a unified view of customer data. Unified Service Desk version 4.2, available for public preview in April, enables...

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field...

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New features personalize customer experiences in Dynamics 365 Customer Voice

In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand...
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