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Protecting data with Dataverse

Mark Spilde, Sr. Product Manager, Wednesday, November 30, 2022 Part 1: Security from External Threats In this blog series, we will be covering how to protect data in...

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfaction, tiered SLA commitments, and agent satisfaction and utilization. Automated work assignment in Microsoft Dynamics 365 Customer...

5 steps for transforming customer experience with Dynamics 365 Marketing and Customer Insights updates

As technology advances, so do customer expectations. Whether a consumer or a buyer, it no longer matters as the respective lines between customer expectations have blurred, and, at the end of the day, the business-to-business (B2B) buyer is a...

On-premises data gateway November release

We are happy to announce that we have just released the November update for the on-premises data gateway (version 3000.150.11). This update brings the on-premises data gateway up to date with the November release of Power BI Desktop. ...

Power BI November 2022 Feature Summary

Welcome to the November 2022 update! This month we introduce an Optimize ribbon which makes your report creation experience more streamlined, especially if you are working in DirectQuery mode. Also new this month are Linked Metrics and a new...

Apple Messages for Business channel added to Dynamics 365 Customer Service

Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use the familiar Messages app on their Apple devices to connect with your service teams, confident...

Call overflow management: A gift to callers and agents this holiday season

Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 30 minutes. All the agents are busy handling the holiday spike in call...

Leading US hospice care provider VITAS Healthcare processes 2 million patient visits to date with Power Platform

VITAS Healthcare is nation’s largest single-source provider of end-of-life care delivering meaningful hospice and palliative care to its patients and their families across 14 states and the District of Columbia. VITAS has used a Power Platform solution called “Emmy” to process 2 million patient visits – equivalent to 92% of all patient visits.
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