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Power Community

Unlock the Power of Dynamics 365 Commerce: Omni-Channel Order Management Flows | January 22, 2021


Presenter: Holly Haines​, Principal Program Manager Lead

In this session we will review the supported omni-channel order processing flows of Dynamics 365 Commerce, including:

  • Buy online, edit in call center
  • Buy online, edit in store
  • Buy in store, edit in call center
  • Buy online, in call center, or in store for customer pickup in store
  • Buy online, in call center or in store for shipment from store
  • Buy online, in call center or in store for shipment from a DC
  • Buy online, in call center or in store and return in store
  • Buy online, in call center or in store and return to DC
  • Order synchronization processes (Async vs. Real Time)
  • Limitations/scenarios not supported

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Download Presentation (pdf)

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ID: DYN911PAL

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View the Commerce TechTalk series schedule page to register for upcoming sessions or view related recorded sessions.

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Do you have suggestions for additional features or other ideas?  Please visit https://experience.dynamics.com/ideas/ to share and vote!



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