Unified Routing Bootcamp Video Tutorials

Microsoft Dynamics 365 Customer Service enables your organization to deliver personalized customer experiences, omnichannel service, and fast issue resolution. Unified routing is an intelligent, scalable, and enterprise-grade routing and assignment capability that can direct the incoming work item to the best-suited queue and agent by adhering to work item requirements and matching them with the agent’s capabilities.

Learn more about unified routing : https://learn.microsoft.com/en-us/dynamics365/customer-service/overview-unified-routing

Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/en-us/customer-service/overview/