Power Community

Power Community

TechTalk: Call Center Operations – Dynamics 365 Commerce | March 8, 2023


Presenters: 

Pranav Kumar Kumar.Pranav@microsoft.com

Meenu Laul meenulaul@microsoft.com

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In Dynamics 365 Commerce, a call center is a type of channel that can be defined in the application. Defining a specific channel for your call center entities allows the system to tie specific data defaults and order processing defaults to sales orders created by a user of the call center channel. Find more information in this link Call center sales functionality – Commerce | Dynamics 365 | Microsoft Learn

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Download Presentation (pdf)

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DTT135EXT

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Do you have suggestions for additional features or other ideas?  Please visit https://experience.dynamics.com/ideas/ to share and vote!



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