TechTalk: Call Center Operations – Dynamics 365 Commerce | March 8, 2023

Presenters: 

Pranav Kumar Kumar.Pranav@microsoft.com

Meenu Laul meenulaul@microsoft.com

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In Dynamics 365 Commerce, a call center is a type of channel that can be defined in the application. Defining a specific channel for your call center entities allows the system to tie specific data defaults and order processing defaults to sales orders created by a user of the call center channel. Find more information in this link Call center sales functionality – Commerce | Dynamics 365 | Microsoft Learn

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