Power Community

Power Community

Welcome to Dynamics 365 Customer Service Community

Welcome to the leading global Microsoft training community for Dynamics 365 Customer Service. Every month we deliver free community bootcamp's as well as Microsoft Certification Training Courses. Power Community is the perfect place to launch your career in Dynamics 365 and lead successful digital transformation projects for Customer Service.

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Featured

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing...
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Latest News

Apple Messages for Business channel added to Dynamics 365 Customer Service

Now you can reach even more customers using the new Apple Messages for Business channel in Microsoft Dynamics 365 Customer Service. Customers can use...

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Free Training Courses

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Video Channel

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Unified Routing - Overview
47:20
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Unified Routing - Channel setup
47:29
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Unified Routing - Provisioning
04:58
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Unified Routing - Entity-relationship model
16:12
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Unified Routing - User Setup
09:11
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Unified Routing - Intake rules, classification, and assignment
41:35
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Unified Routing - Voice channel setup
12:19
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Unified Routing - Skills-based routing
01:08:21
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Unified Routing - Intelligent skill finder
16:35
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Unified Routing - Sentiment prediction
04:24
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Unified Routing - Effort estimation
04:47
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Unified Routing - Historical analytics
20:15
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Unified Routing - Diagnostics
07:51
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Customer Self Service Solutions in the Microsoft Stack - Customer Self Service
57:12
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Booking + Dynamics 365 Sales = Better Together - Customer Self Service
46:58
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Automate your D365 and M365 documents with dox42 and chatbots! - Customer Self Service
56:55
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5 Things You Should Know about D365 Customer Service - Customer Self Service
30:38
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Transforming Customers into Power Users through Self-Service Automation - Customer Self Service
29:36
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Interact with Omni Channel Agents from Power Portals using PVA - Customer Self Service
54:57
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Optimize AI driven chatbots for Power Virtual Agents - Customer Self Service
54:17
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Building Chat Bots for Microsoft Teams - Customer Self Service
01:00:27
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How do I get people to use my system? User adoption challenges & solutions - Customer Self Service
58:21
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Low code Chat Bot using Power Virtual Agent with best practices and Tips - Customer Self Service
01:00:20
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Power Apps Portal Time Machine: Lessons Learnt from 10 Real World Projects - Customer Self Service
58:42
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