Power Community

Power Community

Dynamics 365 Bootcamp 2022

00:56:15

Customer Voice – Enterprise Feedback Management App for your organization – Dynamics 365 Bootcamp

Microsoft Dynamics Customer Voice is an Enterprise Feedback Management App. This session will help you in setting up the Customer Voice App. Learn about the App, create Projects / design and send survey and analyze responses. Also get to...
01:01:29

Bringing Power BI into the Dynamics 365 CE (bringing Dynamics 365 CE into Power BI) – D365 Bootcamp

Dynamics 365 CE contain amazingly valuable data for the end-users and for the organizations’ leadership. Additionally, most Dataverse-based apps would benefit from additional data to enrich the ‘360-degree’ view of an entity. Learn the surprising options and best practices...
00:55:55

The art of building serious business relationships – JC Quintana

#PowerCommunity #365Technology #PowerPlatform #Dynamics365 #CustomerEngagement https://www.powercommunity.com/
00:58:24

End to end customer service with the all in one contact centre – Dynamics 365 Bootcamp

Microsoft’s Sree Yegina Shows how to achieve end to end customer service with the all in one contact centre! Deliver Omnichannel Engagement Find the best suited agents through intelligent unified routing Modernise case management & resolution Leverage data driven processes and analytics #PowerCommunity #365Technology...
00:58:58

Omnichannel for Customer Service – New voice channel explained – Dynamics 365 Bootcamp

In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power...
00:57:37

Real-Time Location Tracking, Auto Scheduling, Territory Management, Optimized Routing, and more

The locational component of data empowers a business to level up its day-to-day performance to a brand-wide growth strategy. Everyday tasks such as lead generation, targeted marketing, sales area planning, client complaint resolution, and more could be analyzed, strategized,...
00:56:05

Getting started with Dynamics 365 Omni Channel for Customer Services – Dynamics 365 Bootcamp

Devi Kumari a Community leader and Microsoft Solutions Architect from Bosch Global Software Technologies shows how to get started with Omni Channel for Dynamics 365, showing how to setup the Channel Integration Framework, Integrations with MS Teams, Facebook, Whatsapp...
00:57:57

High quality documents from D365 CE – design in Word, Excel & PowerPoint + generate documents!

Generating and distributing customer-specific documents, such as quotes, invoices, reports, contracts & more is still a time-consuming task? It doesn’t have to be. Easily integrate data from all your Dynamics 365 Customer Engagement standard & custom entities without any programming...
00:57:33

Overview on D365 Field Service Enterprise Implementation – Dynamics 365 Bootcamp

This session will focus on D365 Field Service Implementation for Enterprise customers. We’ll see in detail how FS can be leveraged in different industries and values by building personalised customer experience, empowering your frontline workers, reducing truck roll by...
00:41:46

Implementing Unified Service Desk for Delivering Call Centre Operations – Dynamics 365 Bootcamp

Krupa from Bosch Global Software Technologies shows how they have delivered Dynamics 365 Unified Service Desk for multiple Global Healthcare Organisations to deliver effective medicate and covid response management. Devi and her colleagues will explain how Unified Service works...
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Preferred Solution | New feature | Microsoft Dataverse

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