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A blueprint for cross-organization collaboration: marketing and sales

It's one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations.Working together to move business forward is nothing new, but the...

Microsoft named a Leader in 2021 Gartner®︎ Magic Quadrant™︎ for CRM Customer Engagement Center

The past year has presented enormous changes in both our personal and work lives. But one thing that hasn't changed is our desire for personalized service experiences and quick resolutions when we have issues. Service, which is often the...

3 secrets to optimize your sales strategy

2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. With all these changes, the need for products and services to adapt to...

Dynamics 365 Field Service named a Leader in the 2021 Gartner®︎ Magic Quadrant™︎

Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations. New technologies and advanced analytics are reshaping field service to dramatically improve service...

The importance of empathy in customer service

The pandemic has been challenging in many ways. It has impacted nearly every facet of our lives with disruptions in supply chains, millions furloughed, and much more. Despite such, the pandemic was positive in one regardit tested our capacity...

Deliver personalized digital customer engagement with Dynamics 365

Consumers and businesses are increasingly turning to digital platforms for relevant product and service information, making it critical for companies to effectively meet and exceed customer expectations through digital services and technology. Microsoft Dynamics 365 is helping organizations meet...

Download the training module for Field Service (Dynamics 365) mobile app

The Field Service (Dynamics 365) mobile app helps frontline workers stay connected to essential information while out in the field. Frontline workers use the mobile app to view schedules, record notes, and examine customer, work order, and asset information.Download...

Deliver authentic customer service with Dynamics 365

Human interaction is at the cornerstone of every experience and today's world has dramatically shifted what that means. Customers expect each touchpoint with businesses to be authentic, timely, and efficient, which has led to a rapid acceleration of customer...

Announcing Dynamics 365 Marketing customer journey orchestration GA, it’s a game changer

In engaging customers today, we need to be heard above the noise, and we need to deliver creativity and uniqueness to each customer in the moments that matter. Customers are looking for value and for companies to address their...

Automated lead routing (preview): Right salesperson, right time, more sales

The lead routing capability (preview) in Dynamics 365 Sales automates the distribution of incoming leads to sellers and teams, ensuring that leads are consistently assigned based on repeatable rules and configurations defined by your organization. Automated lead routing creates...
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Enable Early Access Wave 1 2023 | Power Platform

Like every 6 months, enabling Early Access is one of the best things to look forward to as Microsoft...
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