CRM

A comprehensive knowledge base that helps customer service reps and customers find answers to the most common issues quickly is key to improving agent productivity and increasing customer satisfaction. Dynamics 365 Customer Service 2022 release wave 1 introduces Dataverse...

Imagine your eagerly awaited brand-new speakers finally arriveand they don't work. The first thing you do is call customer support, expecting a quick response. You hear crickets instead. How likely are you to buy from that company again? According...

The pandemic has greatly influenced the way we work. For many of us, the option to work from home was a relatively smooth transition. Video calls, instant messaging, and other digital tools filled the colleague collaboration gapreplacing in-person meetings...

I am thrilled to share an overview of the exciting new capabilities coming in the 2022 release wave 1 for Microsoft Dynamics 365 Marketing, and more importantly, the value that these new capabilities will bring you because we've tailored...

A successful digital transformation requires weaving together technology, data, process, and operational change. If one of these domains fails to make the grade, your entire transformation may be in jeopardy.These four domains have one thing in common and that...

The global field service market is continuing to grow at a quickening pace. In 2016, the field service market size was estimated to be $1.78 billion USD, and now that number is predicted to hit $4.45 billion by the...

For SOLEVO Grouplike many other businesseshaving a finance system that meets their needs for agility, flexibility, and scale was incredibly important, so in 2019, they implemented Microsoft Dynamics 365 Finance. Paired with interconnected tools such as Microsoft Power Platform,...

If sales were simple, then every seller and every sales organization would be successful. But there's more to it, especially in the current landscape.We're seeing a fundamental shift in the way customers want to engageinstead of relying only on...

The past year has cultivated many personal and professional changes. No person or industry has been untouched. Even field service has embraced seismic changes as a result of the ongoing global pandemic. For many field service organizations, being dispatched...

In sales, planning is everything. Without a plan, a sales rep might give up too easily on a prospect or appear too aggressive. A potential customer might forget about a proposal or become annoyed by too-frequent contacts. Creating a...