Power Community

Power Community

CRM

Discover new ways to analyze your Customer Service data

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics...

What I like about the new D365 Marketing segmentation

I covered the new D365 Marketing segmentation in a previous post and explained the importance of Segmentation as an essential component of many marketing journeys. In this post, I will explain what I think of the new D365...

Save personalized views of Customer Service dashboards as report bookmarks

With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. Now you can save views as report bookmarks. Get back to your personalized, filtered reports faster than a speeding bullet, no cape needed.Leap tall...

Customer Service voice support channel launches in the UK

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have been expanding worldwide to satisfy growing customer demand. We are proud to announce that we now support...
00:08:03

Dynamics 365 Supply Chain Wave 2 Release

https://www.youtube.com/watch?v=uLHTyCwu6z8 In this video, we highlight new capabilities that will be released for Dynamics 365 Supply Chain Management in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to build a resilient, sustainable supply chain...

Dynamics 365 Human Resources in 2022 release wave 2

https://www.youtube.com/watch?v=fZC81nsRjNg Overview of Dynamics 365 Human Resources 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/human-resources/dynamics365-human-resources/ What's new and planned for Dynamics 365 Human Resources Benefits management Benefits management supports various benefit options, including an easy-to-use employee experience that showcases your benefit offerings. FeatureEnabled forPublic previewGeneral availabilityUse bulk...

Field Service in 2022 release wave 2

https://www.youtube.com/watch?v=sB_k0Tpok60 Overview of Dynamics 365 Field Service 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-field-service/ 00:00 – Field Service 3:29 – Mixed Reality 5:37 – Connected Spaces 7:29 – Closing What's new and planned for Dynamics 365 Field Service Empower frontline workers Dynamics 365 Field Service empowers...

Customer Service in 2022 release wave 2

https://www.youtube.com/watch?v=LUMsRutA77c In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to ensure their service and operations always exceed...

Marketing in 2022 release wave 2

https://www.youtube.com/watch?v=Bt259-mywFU Overview of Dynamics 365 Marketing 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/ 00:00 – Introduction 04:50 – Viva Sales 05:30 – Viva Sales demo 09:19 – Customer Experience Platform 11:41 – Customer Experience demo 19:20 – Closing What's new and planned for Dynamics...

Dynamics 365 Sales 2022 Release Wave 2 Release

https://www.youtube.com/watch?v=XNZ5fP7GDug In this video, we highlight new capabilities that will be released for Dynamics 365 Sales in 2022 Release Wave 2. Dynamics 365 Sales continues to optimize the seller experience using data and AI to help sellers prioritize their work,...
- Advertisement -spot_img

Latest News

Enable Early Access Wave 1 2023 | Power Platform

Like every 6 months, enabling Early Access is one of the best things to look forward to as Microsoft...
- Advertisement -spot_img