CRM

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics...

I covered the new D365 Marketing segmentation in a previous post and explained the importance of Segmentation as an essential component of many marketing journeys. In this post, I will explain what I think of the new D365...

With Microsoft Dynamics 365 Customer Service 2022 release wave 2, we've supercharged the humble bookmark. Now you can save views as report bookmarks. Get back to your personalized, filtered reports faster than a speeding bullet, no cape needed.Leap tall...

Since the November 2021 launch in select geographic regions of the native voice channel in Microsoft Dynamics 365 Customer Service, we have been expanding worldwide to satisfy growing customer demand. We are proud to announce that we now support...

https://www.youtube.com/watch?v=uLHTyCwu6z8 In this video, we highlight new capabilities that will be released for Dynamics 365 Supply Chain Management in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to build a resilient, sustainable supply chain...

https://www.youtube.com/watch?v=fZC81nsRjNg Overview of Dynamics 365 Human Resources 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/human-resources/dynamics365-human-resources/ What's new and planned for Dynamics 365 Human Resources Benefits management Benefits management supports various benefit options, including an easy-to-use employee experience that showcases your benefit offerings. FeatureEnabled forPublic previewGeneral availabilityUse bulk...

https://www.youtube.com/watch?v=sB_k0Tpok60 Overview of Dynamics 365 Field Service 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-field-service/ 00:00 – Field Service 3:29 – Mixed Reality 5:37 – Connected Spaces 7:29 – Closing What's new and planned for Dynamics 365 Field Service Empower frontline workers Dynamics 365 Field Service empowers...

https://www.youtube.com/watch?v=LUMsRutA77c In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to ensure their service and operations always exceed...

https://www.youtube.com/watch?v=Bt259-mywFU Overview of Dynamics 365 Marketing 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/ 00:00 – Introduction 04:50 – Viva Sales 05:30 – Viva Sales demo 09:19 – Customer Experience Platform 11:41 – Customer Experience demo 19:20 – Closing What's new and planned for Dynamics...

https://www.youtube.com/watch?v=XNZ5fP7GDug In this video, we highlight new capabilities that will be released for Dynamics 365 Sales in 2022 Release Wave 2. Dynamics 365 Sales continues to optimize the seller experience using data and AI to help sellers prioritize their work,...