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CRM

Bringing more intelligence to sales teams with Dynamics 365

We know that life for sellers has seen some massive changes recently as buyers are becoming more digital-first in their buying journeys and they are opting to spend less time with sales representatives. This means that when sellers get...

Unified admin center replacing Customer Service standalone experiences

The new Customer Service admin center unifies and simplifies administration across the Microsoft Dynamics 365 Customer Service suite. We’re deprecating the old standalone administration experiences in the service management area of the Customer Service Hub, Omnichannel admin center, and...

Announcing the general availability of Viva Sales, an intelligent selling experience in Microsoft 365 and Teams

Today we’re announcing the general availability of Microsoft Viva Sales on October 3, the first Viva application designed to improve the employee experience for a specific role: sellers. Viva Sales brings together a seller’s customer relationship management (CRM) system,...

Empower self-service by adding knowledge base search to your bots

Customers appreciate the quick access to help that self-service bots provide. They want to be empowered to research and solve issues on their own, which increases their brand loyalty. Knowledge management integration in Microsoft Power Virtual Agents enables customers...

Introducing Preview of Experience insights for Microsoft 365

Ensuring that all users have the best experience is imperative for any IT department. You’ve told us that in large organizations, it’s often challenging to measure and manage employees’ end user experience with cloud services like Microsoft 365, because...

Supercharge your CRM with Microsoft Viva Sales—Now in preview

At the announcement of Microsoft Viva Sales, Paul Greenberg, Founder, Managing Principal, The 56 Group, LLC,often called the "Godfather of CRM" and has written a book, CRM at the Speed of Light, and I were chatting about the state of...

Honor customer data use consent with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, give individuals the right to govern how an organization uses their...

How to build a modern field service organization

Field service organizations have traditionally operated under the break-fix modelthat is, responding to a device failure after the customer reports an issue. This operating model has grown antiquated due to rising costs and inefficiencies in labor and operations. It...

Streamline sales actions with Dynamics 365 sales accelerator

The sales accelerator in Dynamics 365 provides a tailored experience for sellers by minimizing the time spent searching for the best next customer to reach out to. It's a workspace optimized with AI and suggested activities that guide sellers...

The future of customer engagement is bright with Microsoft and Nuance

This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance.Since Microsoft and Nuance joined forces earlier this year, both teams have been clear about our commitment to putting our customers first. Microsoft and...
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Latest News

SharePoint Roadmap Pitstop: November 2022

Gobble, gobble - time to gobble up all the updates that landed for SharePoint and related tech in the...
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