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Microsoft Dynamics 365 Marketing customer journey orchestration preview now available

All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today's challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. Customers expect great experiences...

5 tips for implementing the Field Service (Dynamics 365) mobile app

The Field Service (Dynamics 365) mobile app helps your frontline workers manage and complete their service tasks while onsite at a job. The mobile app enables them to view their daily schedule, complete inspections, bill for products and services,...

Get real-time digital analytics with Dynamics 365 Customer Insights

Navigating the past year has been a challenge as organizations have had to predict the unpredictablehow their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. As...

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. The new features for Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Field...

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Businesses need to deliver exceptional Customer Experiences (CX) to be successful. Customer experiences are critical whether your customers are individuals involving business-to-consumer marketing (B2C) or other businesses in the form of business-to-business marketing (B2B)happy customers are loyal customers, and...

Intelligence and collaboration converge in Dynamics 365 Sales

Customers are looking for connected business applications to increase productivity and agility. With digital selling, it's imperative to have a landscape of work tools that orchestrate seamlessly across a seller's workflow. For the best outcome, solutions must offer automated...

Webinar: See what’s new in Dynamics 365 Field Service 2021 release wave 1

Join us for a 90-minute webinar on April 8 at 9 AM Pacific Time to learn about the new capabilities in Dynamics 365 Field Service 2021 release wave 1, including: A simplified set-up experience. New schedule board and map...

Dynamics 365 (Preview) app for Windows comes with offline access

The Microsoft Dynamics 365 (Preview) app for Windows is optimized to help your team stay productive whether they're connected or working offline. The app provides your salespeople, agents, and supervisors with tools they need to track their tasks, arrive prepared...

Sales accelerator brings digital scalability within reach

It's no secret that fully embracing digital sales experiences is increasingly necessary to stay in the sales game. By 2025, this shift will be business as usual. What does this mean for sales organizations? Gartner analysts breaks it down...

Enable digital selling with the sales accelerator in Dynamics 365 Sales

In the past, many sales organizations looked at customer relationship management applications simply as process-driven data repositories or systems of record. Sales reps spent hours manually entering data and had less time to build profitable relationships and actually sell....
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