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Power Community

CRM

Improve CSAT by connecting customers to agents using automatic assignment in unified routing

Automatic assignment of incoming service requests is one of the most powerful capabilities of unified routing, benefiting customers as well as agents and management. A common customer pain point is waiting for a long time to reach an agent,...
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Preferred Solution | New feature | Microsoft Dataverse

Click on the below image to navigate to my YouTube Channel. Please like and share your valuable feedback on this...
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