Power Community

Power Community

CRM

Dynamics 365 Human Resources in 2022 release wave 2

https://www.youtube.com/watch?v=fZC81nsRjNg Overview of Dynamics 365 Human Resources 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/human-resources/dynamics365-human-resources/ What's new and planned for Dynamics 365 Human Resources Benefits management Benefits management supports various benefit options, including an easy-to-use employee experience that showcases your benefit offerings. FeatureEnabled forPublic previewGeneral availabilityUse bulk...

Field Service in 2022 release wave 2

https://www.youtube.com/watch?v=sB_k0Tpok60 Overview of Dynamics 365 Field Service 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-field-service/ 00:00 – Field Service 3:29 – Mixed Reality 5:37 – Connected Spaces 7:29 – Closing What's new and planned for Dynamics 365 Field Service Empower frontline workers Dynamics 365 Field Service empowers...

Customer Service in 2022 release wave 2

https://www.youtube.com/watch?v=LUMsRutA77c In this video, we highlight new capabilities that will be released for Dynamics 365 Customer Service in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to ensure their service and operations always exceed...

Marketing in 2022 release wave 2

https://www.youtube.com/watch?v=Bt259-mywFU Overview of Dynamics 365 Marketing 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/ 00:00 – Introduction 04:50 – Viva Sales 05:30 – Viva Sales demo 09:19 – Customer Experience Platform 11:41 – Customer Experience demo 19:20 – Closing What's new and planned for Dynamics...

Dynamics 365 Sales 2022 Release Wave 2 Release

https://www.youtube.com/watch?v=XNZ5fP7GDug In this video, we highlight new capabilities that will be released for Dynamics 365 Sales in 2022 Release Wave 2. Dynamics 365 Sales continues to optimize the seller experience using data and AI to help sellers prioritize their work,...

Dynamics 365: 2022 release wave 2 plan

The Dynamics 365 and industry clouds release plan for the 2022 release wave 2 describes new features releasing from October 2022 through March 2023. You can either browse the release plan online or download the document as a PDF file. The PDF file also includes information...

Improve admin productivity with guided Customer Service channel setup and settings search

We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 365 Customer Service suite. The unified admin center simplifies setup tasks with a step-by-step guided experience to help admins easily onboard customer...

Use percentage-based routing to load-balance customer service requests

Unified routing in Microsoft Dynamics 365 Customer Service provides capabilities to connect customers to the best agents. To provide a world-class customer engagement experience, around the clock and across the globe, large organizations rely on multiple vendors and expert...

New sales sequences experience improves seller productivity

The Microsoft Dynamics 365 sales accelerator helps sellers sell smartly by building a strong and prioritized pipeline, offering context, and suggesting next actions through sales sequences that expedite the sales process. We've made three improvements to sales accelerator that...

Skill-based routing and one-stop user management help you keep up with customer service demands

Skill-based routing automatically assigns the agents with the right skills to work on customer support requests. With skill-based routing in Microsoft Dynamics 365 Customer Service, your call center can reduce the number of queues it operates, improve agents' productivity,...
- Advertisement -spot_img

Latest News

SharePoint Roadmap Pitstop: November 2022

Gobble, gobble - time to gobble up all the updates that landed for SharePoint and related tech in the...
- Advertisement -spot_img