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Power Community

CRM

Direct callback: Because nobody likes to wait on the phone

Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is more than 45 minutes, and she is number 7 in the queue because all agents...

Feature Focus with Microsoft MVPs: S6-6 – Microsoft 365 Dynamic Groups & Viva Insights

Thanks to all of you who checked out MVP Feature Focus 6 featuring Dan Rey where we talked about Microsoft 365 Dynamic Groups & Karoliina Kettukari shares insight on Viva Insights from a team managers point of view. If...

How to modify the OOB Field Service technician service Report using PCF control

Recently we had a requirement from one of our clients for incorporating the customization in the OOB Field service technician service report in the field service mobile and web app. Microsoft Field Service Reporting is a managed solution that...

Interactive checklists/plans for your Business Processes to improve sales activities within Microsoft Dynamics 365 CRM!

The ultimate goal of any organization that implements effective business processes is to improve process efficiency to increase productivity and provide higher customer satisfaction, leading to increased ROI in business. Business Process Checklist, the latest app by Inogic, lets sales managers...

3 Ways to Skyrocket Your Holiday Sales with Gamification within Microsoft Dynamics 365 CRM

Christmas time and your sales team need an extra morale boost? December means the holiday season, and also an increase in sales opportunities. Be it small or midsized businesses, whether you are in an insurance or retail business, the holiday...

Microsoft and Futurum research: Discover insights to create experiences that customers love

90 percent of companies say their existing systems for tracking customer journeys need improvement.In today's customer-centric world, customer data is a critical part of a company's ability to serve up personalized, relevant experiences. Post-sale, data plays an equally critical...

New email signature features in Customer Service improve agent productivity

An email signature concludes an email with style, professionalism, and branding. Customer service agents need to use their signature when emailing customers. Each agent has a distinctive style, however, and enforcing a standard pattern can be a challenge. With...

Find email templates faster in Customer Service

Templates are a fast and easy way to send consistent, professional, preformatted email messages. They're a time-saving feature that agents loveexcept when they forget the name of a template or have so many that quickly finding the right one...

Microsoft is named a Leader in 2022 Gartner®︎ Magic Quadrant™︎ for Field Service Management

From automating work orders to leveraging mixed reality, Microsoft Dynamics 365 Field Service continues to evolve to meet the growing changes of field operations and support seamless collaboration. Quality service is crucial to organizations remaining resilient despite uncertainty. Employees...

Add voicemail to your call queue management

Microsoft Dynamics 365 Customer Service now offers voicemail as part of its omnichannel engagement capabilities. Currently in preview, voicemail can be a valuable component of your call queue management, as an overflow option on a voice queue or when...
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Latest News

5 Benefits of In-App Notifications for Microsoft Dynamics 365 CRM users

For a successful sales process, you need to stay up-to-date with crucial sales information like deal closures, opportunities won,...
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