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Level up customer journeys with advanced orchestration features in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. However, with customers playing an active role in shaping their own experiences in how they engage with the brand,...

Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities than ever for interaction, you must take care not to overwhelm customers with unwanted messages. That's...

Microsoft boosts Viva Sales with new GPT seller experience

For sales teams, the adage "time is money" is more relevant than ever before. Time wasted on low-value tasks literally leaves opportunities to sell and engage prospects on the table. At Microsoft, we want to use AI to help...

Use the Customer Service workspace app for omnichannel interactions

Starting Saturday, April 1, 2023, we will be deprecating the Microsoft Dynamics 365 Omnichannel for Customer Service application and encouraging customers to migrate to the Customer Service workspace application. This upcoming change will affect your multi-session agents currently using...

ChatGPT – Insights

Hi Folks, In this modern era where AI/ML is ruling the world and automating all the possible day to day activities done by a human, in this blog article, let’s talk about the latest buzz word since November 2022. i.e....

Create a Digital Contact Center in seconds with the Customer Service free trial

We know how important it can be to see a product, test drive all its capabilities, and explore different features before you are ready to buy. With the Dynamics 365 Customer Service trials, you can quickly and easily experience...

Optimize Dynamics 365 Sales product usage with new reports!

Data is one of the key resources to making informed, contextual decisions. Without data, without being able to measure telemetry and usage, it's challenging to identify areas of improvement. But it's not just the data itself that matters, it's...

5 customer service trends to watch in 2023

The past couple years have been challenging for many customer service organizations. Meeting customers' rising expectations and adapting to their evolving needs within a volatile economic landscape has been a herculean effort. Businesses are investing more in measuring the...

Optimize sales conversation follow-ups in two easy steps

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...

Optimize sales conversation follow ups in 2 easy steps!

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...
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Preferred Solution | New feature | Microsoft Dataverse

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