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Customer journey orchestration levels up with advanced tools in Dynamics 365 Marketing

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities than ever for interaction, you must take care not to overwhelm customers with unwanted messages. That's...

ChatGPT – Insights

Hi Folks, In this modern era where AI/ML is ruling the world and automating all the possible day to day activities done by a human, in this blog article, let’s talk about the latest buzz word since November 2022. i.e....

Create a Digital Contact Center in seconds with the Customer Service free trial

We know how important it can be to see a product, test drive all its capabilities, and explore different features before you are ready to buy. With the Dynamics 365 Customer Service trials, you can quickly and easily experience...

Optimize Dynamics 365 Sales product usage with new reports!

Data is one of the key resources to making informed, contextual decisions. Without data, without being able to measure telemetry and usage, it's challenging to identify areas of improvement. But it's not just the data itself that matters, it's...

5 customer service trends to watch in 2023

The past couple years have been challenging for many customer service organizations. Meeting customers' rising expectations and adapting to their evolving needs within a volatile economic landscape has been a herculean effort. Businesses are investing more in measuring the...

Optimize sales conversation follow-ups in two easy steps

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...

Optimize sales conversation follow ups in 2 easy steps!

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...

Telemetry with Azure Application Insights: prevent anomalies on data ingestion

Some days ago I was helping a partner on setting up the telemetries for one of their customer’s Dynamics 365 Business Central on-premise installations and they asked me an interesting question: is it possible to detect anomalies on telemetry...

Boost Cloud Flows with Process Insights

Automatic Update Policy for Project Service The Project Service (PS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.  Learn more about Automatic Update Policy ...

Steps To Gain Actionable Insights with Azure IoT

Build Scalable and Effective Tracking Solution Designing and implementing tracking solutions can help you take a deeper look into your business operations and innovate services. The tracking solution can integrate all the different planes of your business and highlight...
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Enable Early Access Wave 1 2023 | Power Platform

Like every 6 months, enabling Early Access is one of the best things to look forward to as Microsoft...
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