CRM

Marketers design customer journeys to provide the right message at the right time for customers to take the next step. With more opportunities than ever for interaction, you must take care not to overwhelm customers with unwanted messages. That's...

Hi Folks, In this modern era where AI/ML is ruling the world and automating all the possible day to day activities done by a human, in this blog article, let’s talk about the latest buzz word since November 2022. i.e....

We know how important it can be to see a product, test drive all its capabilities, and explore different features before you are ready to buy. With the Dynamics 365 Customer Service trials, you can quickly and easily experience...

Data is one of the key resources to making informed, contextual decisions. Without data, without being able to measure telemetry and usage, it's challenging to identify areas of improvement. But it's not just the data itself that matters, it's...

The past couple years have been challenging for many customer service organizations. Meeting customers' rising expectations and adapting to their evolving needs within a volatile economic landscape has been a herculean effort. Businesses are investing more in measuring the...

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...

Taking time to speak with customers remains one of the best ways to build relationships and close deals faster. However, in a digital world it is often difficult to secure that moment of interaction. So when that moment happens,...

Some days ago I was helping a partner on setting up the telemetries for one of their customer’s Dynamics 365 Business Central on-premise installations and they asked me an interesting question: is it possible to detect anomalies on telemetry...

Automatic Update Policy for Project Service The Project Service (PS) solution will enable system-driven, automatic updates, in alignment with other Microsoft announcements that have highlighted the improved update process for Dynamics 365.  Learn more about Automatic Update Policy ...

Build Scalable and Effective Tracking Solution Designing and implementing tracking solutions can help you take a deeper look into your business operations and innovate services. The tracking solution can integrate all the different planes of your business and highlight...