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Setting up an Omnichannel Trial : Updated Version


I previously wrote a blog detailing how to set up an Omnichannel trial. This process has changed and I thought it would be good to demonstrate the latest method of creating a trial which will allow the testing of both Unified Routing and Omnichannel Voice without experiencing errors sometimes reported.

Setting up Omnichannel Trial

As you can see without much configuration and in a short amount of time, we are able to experience a lot of what makes Omnichannel special.

In my next blog, I’ll continue setting up my trial by creating a voice workstream with Azure Communication Services.

This post was originally published on this site

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