[Return to customer] Disposition code for sales return order in Microsoft Dynamics 365 finance and operations: Part-4

This is the part-4 of this blog series where I am going to explain about the next disposition code “Return to customer”.

If you have not read previous blogs, you can read here: Part-1, Part-2, Part-3

Return to customer disposition code: In this scenario item which customer wants to return is sent back to customer after inspection and this can be due to deliberately damaged or warranty has expired or voided by customer.

There will not be any financial impact during this transaction. This end to end process is explained here :

Scenario: Customer US001 wants to return item A0001 to usmf. Usmf creates the return order and sent the item for inspection upon arrival where its is found that product has voided the warranty so it can not be returned. Now USMF rejects the return and send back the product to customer.

Lets see how it will work in system:

Create return order

Arrival overview

Enable quarantine for the arrival journal and post

Check inventory transactions at this stage

Process quarantine order > Add disposition code > End the order

Check inventory transactions at this stage

Review return order > Post packing slip

Note: return order will have new line added automatically

Check inventory transactions at this stage

Post invoice and view financial transactions

That’s it for this blog , hope this will help you.

Thank you !!! Keep reading and sharing !!

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