Power Automate Error: You should specify a contact or account.

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Got the below error when I was trying to update the Out of the box Case in Power Automate Flow.

Error:

{
“error”: {
“code”: “0x80044410”,
“message”: “You should specify a contact or account.”,
“@Microsoft.PowerApps.CDS.ErrorDetails.HttpStatusCode”: “400”,
“@Microsoft.PowerApps.CDS.TraceText”: “[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate]rn[485c2908-cfd8-e611-80e8-00155db32b08: Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate: Create of incident]rnEntered Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: 9f714a6a-5dfa-4837-840e-f32e2455619a, Initiating User: dcfab4f2-2f19-ee11-8f6c-000d3ae1a871rnException: Microsoft.Dynamics.Solution.Common.CrmException: You should specify a contact or account. (Fault Detail is equal to Exception details: rnErrorCode: 0x80044410rnMessage: You should specify a contact or account.rnStackTrace: rn at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)rn at System.Environment.get_StackTrace()rn at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)rn at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)rn at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)rn at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)rn at Microsoft.Crm.Service.ObjectModel.IncidentService.ValidateParent(Case incident, Boolean forCreate)rn at Microsoft.Crm.Service.ObjectModel.IncidentService.PreValidateForCreate(Case incident)rn at Microsoft.Dynamics.Service…)., Correlation Id: 9f714a6a-5dfa-4837-840e-f32e2455619a, Initiating User: dcfab4f2-2f19-ee11-8f6c-000d3ae1a871rnExiting Microsoft.Dynamics.Service.Plugins.PreOperationIncidentCreate.Execute(), Correlation Id: 9f714a6a-5dfa-4837-840e-f32e2455619a, Initiating User: dcfab4f2-2f19-ee11-8f6c-000d3ae1a871”,
“@Microsoft.PowerApps.CDS.InnerError.Message”: “You should specify a contact or account.”
}
}

Solution:

Later I Observed that, for the Case record that I am updating, it does not have Customer (either Account or Contact) data which is mandatory.

I have provided the Customer account while updating the Case, and then the problem is resolved.

Hope this error is resolved for you as well.

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