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Omnichannel for Customer Service – New voice channel explained – Dynamics 365 Bootcamp


In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power Virtual Agents. #PowerCommunity #365Technology #PowerPlatform #Dynamics365 #CustomerEngagement https://www.powercommunity.com/

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