The next update to Microsoft Dynamics 365 Customer Engagement On-premises is coming in Q2 2021. This release contains major updates to the Unified Interface with improved performance and a host of new and updated usability features. Now is a great time to start planning and preparing to transition to Unified Interface for Model-driven apps from the legacy web client, and to take advantage of these major improvements!
What’s New for Unified Interface in on-premise
Unified Interface uses responsive web design principles to provide an optimal viewing and interaction experience for any screen size, device, or orientation. It brings all the rich experiences to any client that you are using. Whether you are using a browser, tablet, or phone, you will be able to consume similar experiences. With this release, features and improvements that were previously only available online will now also be available on-premise, such as:
- Enterprise Sales usability enhancements
- Improved data management with record sharing, bulk edit and merge capabilities
- Timeline usability enhancements
- Agent productivity enhancements for knowledge capabilities
- Case routing rules
- Advanced Find
- Hierarchy view
- Improved navigation experiences
- Main form dialog editing experience for queue items
- Hybrid experiences like Sharing
- Personal views
The Microsoft Dynamics 365 for Customer Engagement Version 9.1, On-premises update will be available in the download center in Q2 2021. In March, we will publish the dates on when they will become available so you can plan your upgrades.
Upgrades from Microsoft Dynamics 365 version 8.2 or Microsoft Dynamics 365 version 9.0 to version 9.1 will be supported in order for customers to take advantage of the latest version of Unified Interface. This is also a great time to upgrade your end users to a modern browser if they are still using legacy browsers.