Overview of Dynamics 365 Marketing 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/marketing/dynamics365-marketing/

00:00 – Introduction

04:50 – Viva Sales

05:30 – Viva Sales demo

09:19 – Customer Experience Platform

11:41 – Customer Experience demo

19:20 – Closing

What’s new and planned for Dynamics 365 Marketing

Collaborative apps

Use a standard dashboard to share an overview of the business pipeline and trigger a sales sequence to ensure potential leads are followed up on.

Data and AI

Capitalize on your data and AI to predict customer intent and grow your business.

Feature	Enabled for	Public preview	Early access*	General availability
Scale your multi-brand business effortlessly	Users by admins, makers, or analysts	Dec 2022	–	–
Scale your business with confidence with 300M maximum monthly interactions	Admins, makers, marketers, or analysts, automatically	Feb 2023	–	–
Use natural language to create segments in real-time marketing	Admins, makers, marketers, or analysts, automatically	Oct 2022	–	Jan 2023
Boost your creativity with AI-powered email content ideas	Admins, makers, marketers, or analysts, automatically	Aug 31, 2022	–	Mar 2023

Moments-based

Grab your consumers’ attention by leveraging moments-based marketing options.

Feature	Enabled for	Public preview	Early access*	General availability
Prevent message fatigue with message limits	Admins, makers, marketers, or analysts, automatically	Feb 2023	–	–
Create engaging email content using feature-rich text links	Admins, makers, marketers, or analysts, automatically	–	–	Oct 24, 2022
Increase customer engagement with QR codes in emails	Admins, makers, marketers, or analysts, automatically	–	–	Oct 24, 2022
Make incremental updates and optimize journeys while analyzing all past versions	Admins, makers, marketers, or analysts, automatically	Aug 15, 2022	–	Oct 2022
Test all paths customers take before publishing journeys	Admins, makers, marketers, or analysts, automatically	Sep 1, 2022	–	Oct 24, 2022
Extend your outreach with custom channels	Admins, makers, marketers, or analysts, automatically	Oct 2022	–	Dec 2022
Send reminders within journeys to drive customer actions	Admins, makers, marketers, or analysts, automatically	Dec 2022	–	Feb 2023
Create lead capture forms that convert visitors to customers	Admins, makers, marketers, or analysts, automatically	Dec 2022	–	Feb 2023

Personalization

Drive better customer experience by targeting the correct audience with impactful hyper-personalized content supported by AI.

Feature	Enabled for	Public preview	Early access*	General availability
Capture consent and preferences to match your business needs	Admins, makers, marketers, or analysts, automatically	Feb 2023	–	–
Drive engagement at scale with audience-specific content	Admins, makers, marketers, or analysts, automatically	Aug 1, 2022	–	Oct 1, 2022
Easily manage content across multiple brands	Admins, makers, marketers, or analysts, automatically	Jul 28, 2022	–	Oct 24, 2022
Create a static snapshot of segment membership	Admins, makers, marketers, or analysts, automatically	Oct 2022	–	Dec 2022
Target the right audience using the new segment builder	Admins, makers, marketers, or analysts, automatically	Jun 14, 2022	–	Feb 2023