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Introducing Adoption Score – helping customers get the most out of Microsoft 365


Today, we are pleased to introduce Adoption Score, a set of metrics and tools for Microsoft 365 admins and IT leaders to improve the everyday experiences of their workforce and to help organizations get the most out of their investment in Microsoft 365. Adoption Score will start rolling out today to replace the former Productivity Score dashboards and introduce new features, new controls, new guidelines, and new purpose. And importantly, Adoption Score is backed by Microsoft’s continued commitment to user-level privacy – meaning no one in a customer’s organization can use Adoption Score to access data about how an individual user is using apps and services in Microsoft 365.

The anonymized metrics in Adoption Score help IT admins understand and optimize Microsoft 365 usage patterns in support of their digital transformation journey. The new name reflects the new product truth and provides clearer differentiation from other solutions that offer insights for business leaders and managers. Over the coming months, we will be releasing additional new functionality to Adoption Score that aims to change how IT admins support their workforce and help their organizations to get more out of Microsoft 365, all while maintaining our commitment to user level privacy.

As part of this release, we are excited to announce Time Trends – a new feature for Adoption Score that helps IT admins understand historical information about aggregated insights across the organization. Time Trends is added to each people experience category across Content Collaboration, Meetings, Teamwork, Mobility and Communication, and extends organizational trend data from 28 days up to 180 days. IT admins can now understand how a particular behavior or insight, such as the response rate for new emails with @mentions, has evolved over the last 30, 90 or 180 days. This view can reveal trends over time or inform IT admins if recent workforce communications on using @mentions is delivering the desired outcome. Adoption Score is available as a capability within the Microsoft 365 admin center. Global admins must approve both Adoption Score and the people experiences category to see Time trend data.

We’re excited for the role Adoption Score will play in helping organizations get the most out of their investment in Microsoft 365. For more information on managing the Adoption Score experience, see the Microsoft Docs article: Microsoft Adoption Score – Microsoft 365 admin. For more information about Adoption Score, check out the Adoption Score overview video, and follow the latest updates in the Microsoft 365 community on Tech Community. 

Did you know? The Microsoft 365 Roadmap is where you can get the latest updates on productivity apps and intelligent cloud services. Check out what features are in development or coming soon on the Microsoft 365 Roadmap or, learn more about the Time trends roadmap item: Time trends for Adoption Score people experiences.

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