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Field Service in 2022 release wave 2

In this video, we highlight new capabilities that will be released for Dynamics 365 Field Service, Mixed Reality and Connected Spaces in the 2022 Release Wave 2. These new capabilities will enhance the ability of organizations to improve proactive service, enhance remote collaboration and empower employees with step-by-step holographic instructions and improve in-store operations.

Overview of Dynamics 365 Field Service 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-field-service/

00:00 – Field Service

3:29 – Mixed Reality

5:37 – Connected Spaces

7:29 – Closing

What’s new and planned for Dynamics 365 Field Service

Empower frontline workers

Dynamics 365 Field Service empowers frontline workers with new capabilities that boost service productivity.

FeatureEnabled forPublic previewEarly access*General availability
Save time with mobile usability enhancementsUsers by admins, makers, or analysts Oct 3, 2022

Optimize service operations

Dynamics 365 Field Service features empower organizations to enable and manage capabilities that drive process management and automation.

FeatureEnabled forPublic previewEarly access*General availability
Manage work order costs using not-to-exceed functionUsers by admins, makers, or analystsJan 2023
Organize your service operations using tradesUsers by admins, makers, or analystsJan 2023

Resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements on bookings, scheduling, and resource optimization capabilities.

FeatureEnabled forPublic previewEarly access*General availability
Bing Maps disabled by default for EU regionsAdmins, makers, marketers, or analysts, automatically Oct 1, 2022
New schedule board is now default for all deploymentsUsers, automatically Aug 1, 2022 Oct 1, 2022
Avoid overlapping bookings with Resource Scheduling OptimizationAdmins, makers, marketers, or analysts, automaticallyOct 2022

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