Overview of Dynamics 365 Field Service 2022 release wave 2: https://learn.microsoft.com/en-us/dynamics365-release-plan/2022wave2/service/dynamics365-field-service/
00:00 – Field Service
3:29 – Mixed Reality
5:37 – Connected Spaces
7:29 – Closing
What’s new and planned for Dynamics 365 Field Service
Empower frontline workers
Dynamics 365 Field Service empowers frontline workers with new capabilities that boost service productivity.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Save time with mobile usability enhancements | Users by admins, makers, or analysts | – | – | ![]() |
Optimize service operations
Dynamics 365 Field Service features empower organizations to enable and manage capabilities that drive process management and automation.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Manage work order costs using not-to-exceed function | Users by admins, makers, or analysts | – | – | Jan 2023 |
Organize your service operations using trades | Users by admins, makers, or analysts | – | – | Jan 2023 |
Resource scheduling
Dynamics 365 Field Service resource scheduling features include key enhancements on bookings, scheduling, and resource optimization capabilities.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Bing Maps disabled by default for EU regions | Admins, makers, marketers, or analysts, automatically | – | – | ![]() |
New schedule board is now default for all deployments | Users, automatically | – | ![]() | ![]() |
Avoid overlapping bookings with Resource Scheduling Optimization | Admins, makers, marketers, or analysts, automatically | – | – | Oct 2022 |