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Email templates showing Xml – Quick Tip


Hi Folks,

We recently came across a situation where the new and existing email templates keeps showing a xml as below.

This kept us annoying as already the existing ones are created using Rich Email Template editor. At first check, we verified in our Dev and SIT, badly we saw that this is same in both the environments. We double confirmed that no changes were made to the OOB Email template form, so we doubted that there was something wrong with our environment. Luckily we have one more environment where we able to see the email templates working fine. Then we confirmed that there is related to email template form related issue. Also when we tried to open the existing email templates in new designer from https://make.powerapps.com, they opened without any issue.

Fix: Open your model driven app in your custom solution created and launch it by double clicking on it. Just verify it the forms selected for Email Template entity….

The fix is quite obvious and there you are..inorder for email template to show properly, you should select Default UCI Template type form.

Voila, its back as below.

Hope this useful…



Author: Pavan Mani Deep Y

Technology geek who loves sharing my leanings, quick tips and new features on Dynamics 365 & related tools, technologies. An Azure IOT Enthusiast….

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