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Dynamics 365 Customer Insights Engagement Insights – Unknown to Known Feature | July 20, 2021


Michael Kiselman, Principal Program Manager

Jane, marketing manager at Contoso, would like to optimize her next best communication to her important customers. See how the “unknown to known” feature in Dynamics 365 Customer Insights engagement insights helps her do just that.


Do you have suggestions for additional features or other ideas?  Please visit https://experience.dynamics.com/ideas/ to share and vote!

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