Power Community

Power Community

Dynamics 365 Customer Experience Summit 2022

Dynamics 365 Customer Engagement Bootcamp 2022
From Thu 23rd June To Sat 25th June
Personalize Customer Experience with Dynamics 365 Customer Insights
Wahaj Rashid - Dynamics 365 Solution Architect
Dynamics 365 Customer Insights is a leading Customer Data Platform (CDP) which enriches Customer data, generates actionable insights and provides your customers a personalize experience. In this session, we will cover Customer Data Platform Introduction, Dynamics 365 Customer Insights (CDP) capabilities, use cases and product walk-through.
Overview on D365 Field Service Enterprise Implementation
Jeevarajan Kumar - Solution Architect
This session will focus on D365 Field Service Implementation for Enterprise customers. We'll see in detail how FS can be leveraged in different industries and values by building personalised customer experience, empowering your frontline workers, reducing truck roll by optimizing scheduling etc. We'll also see general good practices in FS enterprise implementations.
Deciphering the licensing model in your project solution
Nicolás Fernandez - MVP, MCT, Solution Director
When we are designing a Dynamics 365 Customer Engagement solution, either from pre-sales or during the project, something that may not be taken into account is the licensing model and yet it is of great importance. In this session we'll look at the Dynamics 365 Customer Engagement licensing model, and discuss some tips for making [...]
Omnichannel for Customer Service – New voice channel explained
Neil Parkhurst - Microsoft Business Solutions MVP
In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power Virtual Agents.
Roadmap to Recovery: The Customer Engagement Annual Plan
Geoff Ables - Managing Partner
No one starts their CRM project without a plan. But most companies fail to create a plan that results in success. In fact, 47% of CRM projects fail 2 or more times before organizations get it right. Initial or annual planning for customer engagement is a unique process. This session delivers an annual planning framework [...]
Revenue Engineering: 5 Steps to a CRM-Ready Sales Process
Geoff Ables - Managing Partner
If you want your sales team to increase deal size, decrease cycle length, improve win rates, avoid letting deals slip through the cracks, deliver meaningful forecasts, and continuously improve sales results - then you need a sales process. In this non-technical session you will learn to create a sales process that your users will adopt, [...]
Let’s get cracking with Power Virtual Agents!
Dian Taylor 🇳🇱 🇺🇸 - Presales Director
In this introductory session I will discuss Power Virtual agents and all the components that make up PVA! There will be lots of demos, and at the end of this session you'll be ready to start building your own Power Virtual Agent chat bot!
Delivering Kick-Ass Customer Experience: Business basics for D365 Marketing and Customer Insights
Sebastian Zack - Director Microsoft Customer Experience
In this session, I am going to design business targets with data, show how to build matching segments and leverage this from Customer Insights towards Dynamics 365 Marketing. From business to IT, how can we connect data, business and technology. I am going to teach how business and IT can work together to foster sucess [...]
Prepare your Sales and Marketing Team for Customer Journeys
Sergio Macias - Dynamics & Power Platform Practice Lead
In this session I will share some best practices based on experiences on how to onboard you Sales and Marketing Team when you have Sales and implementing Marketing, I will share some learned lessons from real projects
Manage Subscription, Recurring Billing & Taxation processes in Dynamics 365 the easy way
Ninad Deshpande - Business Development Manager - Inogic IP Products
In recent years the subscription economy has shown a significant growth of 437% which clearly indicates that the subscription business model is here to stay. With this fast-growing subscription economy, there comes the need to streamline and manage these subscriptions smoothly. And this is where our popular business management app Subscription and Recurring Billing Management [...]
Customer Experience with AI
Baris KANLICA - Microsoft MVP and Trainer
Would you like to enhance your business with AI? It is easy to add intelligence to your business and create tailored AI models to automate processes and find insights. In this session, I will demonstrate to you how AI models are designed to optimize your business processes to achieve better customer service.
Collaborate on complex business scenario’s with task based work inside Model-driven apps
Ben den Blanken - Power Platform Lead
In complex business processes you want to streamline work going through different stages, departments and people. In this demo heavy session I will show you some battle tested solutions to help you guide users through their work! In my experience it is absolutely vital to use Business Process Flows in complex business scenario's. Sure they [...]
How dual write in D365 changes the picture
Ayoub Chaabi - Technical Architect
Introduction of Dual write, the out-of-the-Box integration between Finance & Operations and Customer Engagement. We will discuss the advantages and known difficulties of using dual write. The focus will be on the customer master data including the Global Address book data integration.
Bringing Power BI into the Dynamics 365 CE (and bringing Dynamics 365 CE into Power BI)
Scott Sewell - Microsoft Principal Program Manager
Dynamics 365 CE contain amazingly valuable data for the end-users and for the organizations' leadership. Additionally, most Dataverse-based apps would benefit from additional data to enrich the '360-degree' view of an entity. Learn the surprising options and best practices (and how to avoid potential pitfalls) of connecting Power BI with Dataverse.
Handle the most complex quoting with ease in D365 with Experlogix CPQ Configure, Price, Quote
Wim Mak - EMEA Sales Director
Now more than ever is it more important for your sales process to be both efficient and simple. Join this session to learn how Experlogix CPQ (configure, price, quote) can help businesses streamline quote-to-order processes in Microsoft Dynamics to help them spend less time creating quotes and more time selling. We will explore capabilities including: [...]
Drive end to end journey with Real-time marketing in Dynamics 365
Ashish Rana - Principal Solution Architect
Join Ashish, to learn about the key difference between Outbound and Real-time journeys in the Marketing app. How to use and choose the right journey for your customer. Some use cases and best practice to use on the journey.
Dynamics 365 Field Service with Remote Assist
Devikumari Krishna - Solution Architect
In this session, I will cover Work Order creation, Allocation, Unified Scheduling, Remote Assist(with Microsoft teams) and Live technician tracking.
Automatically assign user to person in Dynamics 365 HR
Parag Chapre - Technical Solution Architect
If you work with Microsoft Dynamics 365 Human Resources, you know that you can assign a Person to a User within the system. For instance, a new marketing employee will be assigned to a Marketing Manager. If you work in a big organization that hires a lot of people on a monthly basis, you know [...]
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