Dynamics 365 Commerce – Omni Channel Order Management Flows

In this session, we will review the supported omnichannel order processing flows of Dynamics 365 Commerce, including:

– Buy online, edit in a call center
– Buy online, edit in store
– Buy in-store, edit in a call center
– Buy online, in a call center, or in store for customer pickup in-store
– Buy online, in a call center, or in-store for shipment from the store
– Buy online, in a call center, or in-store for shipment from a DC
– Buy online, in a call center, or in-store and return in-store
– Buy online, in a call center, or in-store and return to DC
– Order synchronization processes (Async vs. Real-Time)
– Limitations/scenarios not supported