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Dynamics 365 Commerce – Managing Omni Channel Ratings & Reviews


Ratings and Reviews in Dynamics 365 Commerce helps online shoppers in understanding how a product is perceived by other shoppers and make purchase decisions. R&R is built as an omnichannel solution, thus sales associates can help shoppers in stores or in call center channels. Dynamics 365 Commerce offers auto-moderation and human moderation tools and UX modules to show rating summaries and reviews lists on the e-Commerce channel.

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