Dynamics 365 Bootcamp 2021

Dynamics 365 Bootcamp
From Fri 25th June To Mon 28th June
3:00 pm 4:00 pm
Great customer outcomes by layering automation into retail communication
Ben Banks – Solgari Head of Pre-Sales

Great customer outcomes by layering automation into retail communication! Wonder How Dynamics 365 is used in Retail? In this session Seb and Ben reveal the benefits of empowering customers with choice via automation, through Solgari’s all-channel communications solution and the Dynamics 365 Power Platform.’

7:00 pm 8:00 pm
Becoming a great consultant and What your college degree couldn’t teach you
Dustin Domerese – Dynamics & Transformation Lead

Have you ever met a great consultant? What made them great? The concept of consulting has been around for centuries. As humans, we are wired to looking for new ideas, validation, and advice from our fellow humans, but that certainly does not mean we are all good at it. Why are some people good at […]

4:00 pm 5:00 pm
Dynamics 365 Vs PowerApps Solution Architecture and Licencing Considerations
Razwan Choudry – Microsoft MVP Technical Architect

As PowerApps moves into the space of traditional Dynamics 365 Business Application scenarios it has been difficult for organisations to truly understand whether they need Dynamics 365 or if PowerApps is sufficient. In this session I will explain the Architecture of Dynamics 365 and Power Platform Solutions also addressing feature gaps and licencing considerations to […]

6:00 pm 7:00 pm
Introducing Dynamics 365 Customer Service Workspace
Neil Parkhurst – Microsoft Business Solutions MVP

Dynamics 365 now includes several user interfaces your customer service agents may want to use. I’m sure you know we already have Customer Service Hub, Unified Service Desk and Omnichannel for Customer Service. Customer Service Workspace is the newest kid on the block! So what does it offer and when might you use it in […]

12:00 pm 1:00 pm
Marketing & GDPR Adaptation
Muhammad Mustajab – CE Technical & Power Platform Consultant

With new rules getting in placed related to GDPR in most of the EU region & slowly in other parts of the worlds. What are MS dynamics limitations and how well equipped it is to cope up with these new cases? This is will be a functional session with some insights into development and configuration.

9:00 pm 10:00 pm
The Power of Dynamics 365 Sales
Dian Taylor 🇳🇱 🇺🇸 – Presales Director

In this session I will discuss how organizations can utilize Dynamics 365 Sales to track their sales efforts. I will talk about the out of the box features and configuration options that are available.

What’s new in Dynamics 365 Field Service 2021 Release Wave 1
Dian Taylor 🇳🇱 🇺🇸 – Presales Director

In this session I will discuss all the new features in D365 Field Service that are part of 2021 RW 1

11:00 am 12:00 pm
Enterprise Collaborations with Dynamics 365, Adaptive Cards and MS Teams
Priyesh Wagh – D365 Solution Architect, Microsoft MVP

Organization staff need to collaborate on sales and service activities and approvals, in this session I will show you how to use Adaptive Cards working with Dataverse connector to collaborate in MS Teams as an actionable pop-up.

4:00 pm 5:00 pm
Selling Field Service Preventative Maintenance Agreement
Rajbabu Narasimhalu – Principal Consultant

In this session, learn how to sell Field Service Preventative Maintenance Agreement through Sales Process in D365 CE.

9:00 am 10:00 am
Improve Customer Service using D365 and Power Platform
Arpit Shrivastava – Microsoft MVP | MCT | Architect

In this session we will show how to improve customer experience and services using Dynamics 365 and Power Platform utilising Customer Service and Self Service Portals.

12:00 pm 1:00 pm
Integrate Dynamics 365 Customer Engagement with SharePoint
Prabhu Selvam – Senior Technical Architect

Integrate Dynamics 365 Customer Engagement with SharePoint to enable collaboration and seamless integration for managing content in a centralized repository

Document Management – D365 and SharePoint Integration
Sachin Lade – Integration Architect / Solution Architect

Seamless Integration Between D365 and SharePoint for Document Management. 1. Why there is a need for using SharePoint for Document Management for D365 2. Basic explanation of SharePoint and its features 3. Configuring SharePoint Site and SharePoint Integration Setup (Demo) 4. Enable Entity Settings (Demo) 5. General Integration Concepts for integrating Dynamics with other Systems. […]

9:00 am 10:00 am
Introduction to Dynamics 365 Fundamentals
Estelle Auberix – CEO of IOKELA, co-founder of CloudHersity

Presentation of the MB-910 and MB-920. What are the differences? Which one is the best for you? Tips and method to prepare and succeed your certification

10:00 pm 11:00 pm
Project Operations Overview
Robert Houdeshell – Senior Solution Architect

This session will outline the key reasons for using Project Operations and how it improves project success. We will outline the key features of Project Operations and show how they build upon Dynamics 365 and the Power Platform. We will then complete our journey with some advanced concepts for enterprise level deployments.

11:00 am 12:00 pm
Customer Voice and Power Automate better together
Sahan Wijayasekera – Senior Manager PwC Australia ( MVP Business Applications )

Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. With deep integration from the Dynamics 365 line-of-business applications and built on Microsoft Forms, Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into […]

7:00 am 7:30 am
Manage your Events with D365 Marketing
Priyanka Garg – D365 – CRM Techno Functional Lead

This session will contain the introduction to Event Management and Event Portal.

7:30 am 8:00 am
Using Segments in Dynamics 365 for Marketing
Raja Emmadisetty – Power Platform | Dynamics 365 CE Consultant/Developer | Blogger

In this session, We will learn what are Segments , different types of segments how to use them in Customer Journey. Segments let you run efficiently targeted campaigns. We can easily group your contacts based on factors like demographics, firmographics, and behavioral data, and so on. Segments can be created , updated, and maintained very […]

5:00 pm 6:00 pm
AI in Dynamics 365 Customer Data Platform
Julian Sharp – Power Platform solution architect and trainer

Customer Data Platform is a hot topic in the world of IT, but what is a CDP and how can it help you Dynamics 365 Customer Insights is Microsoft’s attempt at a CDP, but here is a secret, you don’t need to have a Dynamics 365 app to use it. This session will explain the […]

AI 101 – Options for using AI in the Power Platform
Julian Sharp – Power Platform solution architect and trainer

AI Builder allows you to enhance your apps and data with Artificial Intelligence without being a Data Scientist or having to learn algorithms. This session will explain how you can use AI Builder to create your own machine learning models and then use those models in your apps and flows. The session will explain how […]

2:00 pm 3:00 pm
Understanding Extensibility options for Dynamics 365 CE Apps
Mahender Pal – Principal Consultant

Microsoft Dynamics 365 Power Platform provides different options to extend capability of the platform. We will be discussing different options available for the citizen developers and technical developers which they can utilize to enhance Dynamics 365 Customer Engagement apps behavior.

1:00 pm 2:00 pm
Powerful Document Automation for D365 & M365 – design in MS Office and generate documents wherever you need them!
Fabian Huber – Senior Technical Evangelist

Easily design complex documents in MS Word, Excel, and PowerPoint with tables, conditions, barcodes, charts, images, etc. Generate these documents where you need them: directly in Dynamics 365, CE, FinOps, Business Central, Power Automate, SharePoint, and many more. Combine data sources: SharePoint, M365, D365 FinOps, CE & BC, Web Services, SQL, and many more. Maintain […]

Microsoft Healthcare Industry Accelerator & it’s future
Goloknath Mishra – Lead, Microsoft Solution

In this session we will discuss about different Industry Accelerators built on top of Dynamics 365. Live Demo on Education Accelerator, Nonprofit Accelerator, Finance Service Accelerator & Healthcare Accelerator. How Microsoft focusing on healthcare & future of Healthcare Accelerator i.e. Microsoft Cloud for Healthcare.

8:00 pm 9:00 pm
Dynamics Customer Insights: Slice and dice customer data to gain value insights
Scott Roller – Functional Architect

Together we will cover start to finish all of the segments of Dynamics Customer Insights from data ingestion to the out put of data insights into Power Apps and Power BI. We will start with data ingestion & unification then proceed to creating data segments and calculated data measures. We will cover how to use […]

10:00 am 11:00 am
How to make Dynamics 365 more user friendly
Nicolás Fernandez – MVP, MCT, Presales Director

On this session we’ll discuss different capabilities and approaches to design more user friendly solutions with Dynamics 365. Users adoption is critical for the success of a project, so It’s important to provide a solution that fits with what the user want and need. The lessons learned on the last twelve years of experience working […]

1:00 pm 2:00 pm
Continuously analyze your customer-interaction data with Dynamics 365 Sales Insights
Ashish Rana – Solution Architect

Continuously analyze the vast collection of customer-interaction data with Sales Insights. Join Ashish to learn and build strong relationships with your customers using great features in Sales Insights. I will cover the below topics in my session: Guided selling Productivity intelligence Sales Accelerator Connection insights Conversation Intelligence Predictive models How to get Sale Insights with […]

6:00 pm 7:00 pm
How to enable Customer Voice – Enterprise Feedback Management App for your organization
Mihir Shah – Solution Architect

Microsoft Dynamics Customer Voice is an Enterprise Feedback Management App. This session will help you in setting up the Customer Voice App. Learn about the App, create Projects / design and send survey and analyze responses. Also get to know some of the considerations when deploying Customer Voice.

Cloud Flows in Model-driven apps.
Alexio Tonderai Chandiwana – Solution Designer

In this session l will demo a use case on how to run Power Automate in a Model-driven apps in Dynamics 365 CE and get record statuses updated.

3:00 pm 4:00 pm
Universal Resource Scheduling at Scale
William McLendon – Senior Consultant Hitachi Solutions America

In this session we’re going to compare Universal Resource Scheduling and Activities. We’ll explore the customer journey, expand on the Employee Experience, discuss the additional learnings, and demo Bidirectional Synchronization

10:00 am 11:00 am
Empower your applications using Customer Insights
Jeevarajan Kumar – Solution Architect

In this session, we’ll see how the Customer Insights data can be leveraged to build embedded insights in business applications, custom applications (Microsoft Power Apps) to drive informed action and enable real-time decision making.

8:00 am 9:00 am
Power Virtual Agent and Bot Framework Composer a deep dive session
Shakir Majeed Khan – Senior technical lead

In this session, Shakir Khan will disucss about the Power Virtual Agents and its component. In the later half of the session, a detailed discussion will be done for the Bot Framework Composer. Expect a fun pack sessoion with real world world example.

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