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Disposition code for sales order in Microsoft Dynamics 365 finance and operations: Part-1

In this blog series we will see how sale return works, what is importance or disposition code from finance and inventory.

Disposition Action:

For each disposition code that you define, you must select a disposition action. The disposition action determines the physical and financial implications of the disposition codes. For example, the disposition action determines the physical handling of the returned item, the financial effect of the returned item, and if a replacement item must be sent to the customer. You can define an unlimited number of disposition codes according to your business needs, but there are only six predefined disposition actions that you can select from. The following table provides the disposition actions and their definitions.

Disposition actionDescription
CreditReturn the item to inventory and credit the customer.
Credit onlyCredit the customer without requiring or expecting the item to be returned.
ScrapScrap the item and credit the customer.
Replace and creditReturn the item to inventory, create a replacement order, and credit the customer.
Replace and scrapScrap the item, create a replacement order, and credit the customer.
Return to customerReject the returned item and return it to the customer.

https://learn.microsoft.com/en-us/dynamics365/supply-chain/service-management/specify-how-to-dispose-of-returned-items

Now in this blog series, we will see example of each Action type. This blog we will see two Actions (Credit only and Credit)

  1. Credit only:

Credit the customer without requiring or expecting the item to be returned. This we can have a business scenario where for company getting the item back to inventory might cost more than product cost or may be product type like food etc…

Lets understand from example:

Create: Sales order

Create Return order

Select disposition code “Credit only” action

Process return order

Post credit note

2. Credit:

Return the item to inventory and credit the customer. This can be where products can be returned back to inventory e.g. Ecommerce Laptop, Hardware etc…

Lets understand this by example

Create return order against sales order

Register inventory

Since we are expecting inventory ack , so we need to register the inventory line which will pop up for disposition code

Post packing slip

Post credit invoice

Analys Inventory and voucher

That’s it for this blog, Hope this will help in understanding different disposition code for sales return

Thank you !!! Keep reading and sharing !!!

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