Customer Self Service Summit

Power Portals Bootcamp 2021
From Fri 24th September To Fri 24th September
1:30 pm 2:00 pm
Transforming Customers into Power Users through Self-Service Automation
Ben Banks - Solgari Head of Pre-Sales

Transforming Customers into Power Users through Self-Service Automation. Ben Banks & Sebastien Roques from Solgari All Channel Communications show how with the power of their All-Channel Communications solution customers can self-serve across several key industries. During the session they will showcase the following use cases; Retail Subscriptions, Pharmaceutical Re-ordering, and Non-Profit/Healthcare scheduling.

12:00 pm 1:00 pm
Automate your D365 and M365 documents with dox42 and chatbots!
Lisa Pulsinger - Senior Technical Evangelist

Automate your D365 and M365 documents with dox42 and chatbots!  Real life business processes require the generation of documents like quotes, reports, contracts, emails, etc... Use dox42 to automatically generate these documents with data from all sources by simply chatting with a bot, clicking a button in a Power App or by letting a Flow [...]

6:00 pm 7:00 pm
How do I get people to use my system? User adoption challenges and practical solutions
Dustin Domerese - Dynamics & Transformation Lead

How do I get people to use my system? User adoption challenges and practical solutions So you have an amazing system with everything a user would ever want fully configured, now what? How do you get them to use the systems to their full potential? This is the most common question asked by leadership in [...]

2:00 pm 3:00 pm
Interact with Omni Channel Agents from Power Portals using PVA
Devikumari Krishna - Solution Architect

Allow Users to interact with Omni Channel Agents from Power Portals using PVA. Configure Bot and Associate in Power Portals. Enable Omni Channel for Customer Service and digital Messaging. Configure Channel Integration Framework. Enable Channel to receive notifications and live chat between Agents and Bots.

1:00 pm 1:30 pm
5 Things You Should Know about D365 Customer Service
Tricia Sinclair - D365 Solution Architect

Have you thought about when to use the different customer service apps available in D365 Customer Service? What are the limitations you should be aware of? The hidden tips and tricks for the apps and what’s coming in the next wave? Join this session to find out.

10:00 am 11:00 am
Customer Self Service Solutions in the Microsoft Stack
Sahan Wijayasekera - Senior Manager PwC Australia ( MVP Business Applications )

The session will discuss the various Customer Self Service solutions that can be implemented using the broader Microsoft stack which will include M365 , Power Platform and Dynamics 365. The session will discuss what solutions will suite based on the business size and needs.

Ask bot your game info and player stats
Rachel Pang - Power Platform + Dynamics CE Consultant

Let’s have some fun. Are a sports fan? Have you ever forgot a game location or time? Do you want to know your favour player’s seasonal stats? During this session, let’s build a bot along with some flows to achieve this.

3:00 pm 4:00 pm
Get started with chat bots in Power Platform
Krishna Vandanapu - Business Applications MVP, MCT

In this session, we will learn: What is a chat bot, why we need a chat and create a chat bot with basic approval process.

7:00 pm 8:00 pm
Low code Chat Bot using Power Virtual Agent with best practices and Tips
Deepak Shrivastava - Microsoft MVP/Senior Manager

Join this session to learn how to build a chatbot using a Power Virtual agent to solve daily customer needs. I will show also show best practice, tips, and tricks to use PVA at its best.

5:00 pm 6:00 pm
Building Chat Bots for Microsoft Teams
Reza Dorrani - Microsoft MVP / Principal Consultant

Join this session to learn how to build chat bots for Microsoft Teams using Power Virtual Agents and Microsoft Dataverse for Teams. We will explore building bots, calling Power Automate flows from bots to query data sources & more with live demos and examples.

11:00 am 12:00 pm
Booking + Dynamics 365 Sales = Better Together
Nicolás Fernandez - MVP, MCT, Solution Architect

Do you struggle to coordinate a meeting with a potential customer? In this session, we'll discuss how to integrate Booking with Dynamics 365 to schedule meetings in an easier way.

Extend your chatbot with skills and unlock the Power
Maria del Mar Llambí Morillas - Business Solutions Technical Architect

Power Virtual Agents is the key to bring the chatbot development and the Power User together. However, there is a key that only the best will be able to unlock: the hidden levels. The availability of black boxes developed in Azure will ensure that our characters can face any situation and the chatbot can finally [...]

4:00 pm 5:00 pm
Optimize AI driven chatbots for Power Virtual Agents
Reenu Grewal Saluja - Senior Software Engineer, Microsoft

With the technology and industry trend change, we want virtual agents to be more intelligent. During the session, we shall explore what could be possible ways to enable Power Virtual Agents to provide a more personalized and natural chatbot experience using AI. It will be followed by a demonstration and solution walk-through.

Power Virtual Agent, a deep dive session
Shakir Majeed Khan - Senior technical lead

In this session, Shakir Khan will discuss about the Microsoft Virtual Agent and its presence within Power Platform. Shakir Khan will demonstrate a real world example by creating Virtual Agent from scratch and deploying in MS Teams.

3:00 pm 4:00 pm
First steps with Power Virtual Agents
Renato Romão - Senior Office 365 Developer

Power Virtual Agents is a no-code tool inside Power Platform and improve user experience to develop intelligent chatbots fast, easy and cheap. Did you already use it? No? Come into this session, I will show how can you start.

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