Customer Self Service & Power Portals Bootcamp

Power Portals Bootcamp 2021
From Fri 24th September To Sat 25th September
Low code Chat Bot using Power Virtual Agent with best practices and Tips
Deepak Shrivastava – Microsoft MVP/Senior Manager

Join this session to learn how to build a chatbot using a Power Virtual agent to solve daily customer needs. I will show also show best practice, tips, and tricks to use PVA at its best.

Building Chat Bots for Microsoft Teams
Reza Dorrani – Microsoft MVP / Principal Consultant

Join this session to learn how to build chat bots for Microsoft Teams using Power Virtual Agents and Microsoft Dataverse for Teams. We will explore building bots, calling Power Automate flows from bots to query data sources & more with live demos and examples.

Booking + Dynamics 365 Sales = Better Together
Nicolás Fernandez – MVP, MCT, Solution Architect

Do you struggle to coordinate a meeting with a potential customer? In this session, we’ll discuss how to integrate Booking with Dynamics 365 to schedule meetings in an easier way.

Basic ticketing portal with integration to Business Central
Tomas Kapitan – D365BC Systems Architect

Ticketing portals are necessities in almost every industry. You can use any of the millions publicly available, or you can quickly create your own using Power Apps Portals. This portal can be unique and can support almost any of your requirements with no code (or nearly no code). Furthermore, information gathered using this portal can […]

Extend your chatbot with skills and unlock the Power
Maria del Mar Llambí Morillas – Business Solutions Technical Architect

Power Virtual Agents is the key to bring the chatbot development and the Power User together. However, there is a key that only the best will be able to unlock: the hidden levels. The availability of black boxes developed in Azure will ensure that our characters can face any situation and the chatbot can finally […]

Optimize AI driven chatbots for Power Virtual Agents
Reenu Grewal Saluja – Senior Software Engineer, Microsoft

With the technology and industry trend change, we want virtual agents to be more intelligent. During the session, we shall explore what could be possible ways to enable Power Virtual Agents to provide a more personalized and natural chatbot experience using AI. It will be followed by a demonstration and solution walk-through.

Power Virtual Agent, a deep dive session
Shakir Majeed Khan – Senior technical lead

In this session, Shakir Khan will discuss about the Microsoft Virtual Agent and its presence within Power Platform. Shakir Khan will demonstrate a real world example by creating Virtual Agent from scratch and deploying in MS Teams.

First steps with Power Virtual Agents
Renato Romão – Senior Office 365 Developer

Power Virtual Agents is a no-code tool inside Power Platform and improve user experience to develop intelligent chatbots fast, easy and cheap. Did you already use it? No? Come into this session, I will show how can you start.

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