Raz Dynamics

The integration between Business Central and Dataverse is easy, and the best part is that it gives us the possibility to extend, in so many ways, the functionality of our beloved ERP using the Power Platform. In this session,...

Microsoft’s Sree Yegina Shows how to achieve end to end customer service with the all in one contact centre! Deliver Omnichannel Engagement Find the best suited agents through intelligent unified routing Modernise case management & resolution Leverage data driven processes and analytics #PowerCommunity #365Technology...

Are you beginner in Business Central development? You can learn how create a new extension from zero: Install Visual Studio Code, AL extension and learning the main concepts as kind of objects, numering, names, data types,… #PowerAutomate #PowerCommunity #365Technology...

In this session, Dynamics 365 Customer Services and Call Centre Expert Neil Parkhurst gives a demo of how the new Omnichannel voice channel operates, including a demo of how easy it is to create a voice IVR using Power...

The extension model heavily relies on events to perform custom tasks on, before, or after the main process has run. If done well, event-driven extensions are seamless. The session will cover first subscribing to events in the base application...

Session will be interesting to all levels. You will know how to manage your cloud data, which operations you could perform with the Admin Center and how to automate them with APIs. Main topics: 1. Capacity management – limits...

Devi Kumari a Community leader and Microsoft Solutions Architect from Bosch Global Software Technologies shows how to get started with Omni Channel for Dynamics 365, showing how to setup the Channel Integration Framework, Integrations with MS Teams, Facebook, Whatsapp...

The latest version of Dynamics 365 Business Central adds new interesting features for creating user-centric workflows with Power Automate and Dataverse, like the ability to execute Power Automate Flows directly with the context of an existing record and without...

This session will focus on D365 Field Service Implementation for Enterprise customers. We’ll see in detail how FS can be leveraged in different industries and values by building personalised customer experience, empowering your frontline workers, reducing truck roll by...

Krupa from Bosch Global Software Technologies shows how they have delivered Dynamics 365 Unified Service Desk for multiple Global Healthcare Organisations to deliver effective medicate and covid response management. Devi and her colleagues will explain how Unified Service works...