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Collaborative customer support helps agents resolve issues faster

With most customer support agents now working remotely, the days of getting help from a peer in the next cubicle are over. Working in isolation, agents are frustrated, issues take longer to resolve, and customers aren't happy. But while...

Perform bound action in Power Automate and Calling Custom Action from power automate

For some business needs if you want to call a Custom Action process from power automate, you can use Perform Bound Action or Perform Unbound action of Dataverse connector. Read the below post steps to know how to call...

Segmentation in Real-Time Marketing within Microsoft Dynamics 365 Marketing

In this blog, we will see one of the features introduced in Dynamics 365 Marketing. Creating segments is a key aspect of improving marketing return on investment. The logic builder in Dynamics 365 makes it easier to create segments...

Safety level of invoiced orders [Purchase order] in Microsoft Dynamics 365 finance and operations

In this blog we are going to see how we control addition of lines for our Invoiced purchase orders. Specify whether to allow changes to a fully invoiced purchase order. None – You can add new order lines to an...

Discover new ways to analyze your Customer Service data

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers. With new enhancements to Microsoft Dynamics 365 Customer Service, it’s easier than ever to find and customize the historical analytics...

Create custom push alerts and notifications using Alerts4Dynamics in your Dynamics 365 for phones app

With mobile CRM solutions like Dynamic 365 for phones, salespeople can access customer data within seconds. But, in this fast-paced, competitive market, is just having a mobile CRM sufficient? Is accessing your Microsoft Dynamics 365 CRM records on your...

Dynamics 365 Business Central: new AL language hidden features

The new AL Language version 10.1 (released in these days) adds some small (but interesting) new features that I think it worth mentioning. The main new hidden feature is the support for handling global and workspace launch configuration. AL developers are...

Connect to your instance via C# for validation

Hi Folks, Every now and then when we were struck up with the issues with our code or with any power platform components like Power Automate, we had to definitely understand whether it is working from normal C# console application. There...

Set Timezone format field based on Account Location in Microsoft Dynamics 365

In Dynamics 365, we have the flexibility to store data of a variety of types such as text, number, lookups, options, etc. Time Zone is a type of format for Whole Number, which allows the user to store the...

Introducing Microsoft Supply Chain Platform—an open, flexible, collaborative, and secure platform

Organizations worldwide seek reliability in their supply chains to meet the demand of their customers. If there is anything that companies have learned from the years past, it's to plan for the unexpected. Using history to make decisions for...

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