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Microsoft Dynamics 365 at Gartner Supply Chain Symposium Xpo™︎ 2022

Although the pandemic exposed our supply chain fragilities, there are other factors that will continue to disrupt our supply chains for the foreseeable future. Geopolitical tensions between world superpowers are forcing companies to change how they trade, source, and...

Ask Microsoft Anything | Dynamics CRM to cloud migration

Presenters:  Arthur Chagonda - Senior FastTrack Solutions Architect Pravin Kumar Solipeta - Senior Program Manager Sanjeev Kumar - Senior Program Manager ~  On-premises Dynamics CRM customers have some important...

Microsoft Dynamics 365 at Gartner CFO & Finance Executive Conference

This June 6 to 7, 2022, we are excited to attend and exhibit in person at the Gartner CFO & Finance Executive Conference. The conference provides a forum where leading finance professionals gather to network, share best practices, and prepare their...

3 reasons to not delay your migration to Dynamics 365 in the cloud

The "changing technology landscape" has become a common trope when discussing the cloud. I understand whyit helps contextualize the disruption and advancement we're experiencing. But you know as well as I do, this "change" has happened. The on-premises solutions...

Enrich customer insights with affinity levels and share of voice

Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers' brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today's customers seek. Brand and interest affinity insights are based on...

Improve CSAT by connecting customers to agents using automatic assignment in unified routing

Automatic assignment of incoming service requests is one of the most powerful capabilities of unified routing, benefiting customers as well as agents and management. A common customer pain point is waiting for a long time to reach an agent,...

What’s New in SCM – Microsoft Dynamics Blog

SBX - RBE Personalized Column Equal Content Card ...

Dual write | Party & Global Address Book | May 11-12, 2022

Presenters:  Vince Angeloni - Senior FastTrack Solutions Architect Harsh Birla - Senior R&D Solutions Architect Corina Balan - Senior Program Manager Priyanka Sinha - Senior Program Manager Toby James...

Planning for License Transition with the Dynamics 365 License Transition Guide | May 18, 2022

Presenters:  Kimberly Fain - Senior Program Manager Reed Wolfe - Principal Program Manager Katie Haveles - Principal FastTrack Solutions Architect ~  The purpose of this tech talk is to provide a walkthrough and additional...

Preparing for Finance and Operations Service Protection API Limits | May 17, 18 2022

Presenters:  Jared Hall - Principal Program Manager Rahul Agarwal - Principal Software Engineering Manager ~  Service protection API limits will soon be applied in Finance and Operations apps environments to...

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