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๐”๐ฌ๐ž๐‚๐š๐ฌ๐ž 3: PAD + GPT: ๐—ง๐—ถ๐˜๐—น๐—ฒ: Find out the category / department name / routing area of service and expedite input queries.

๐—จ๐˜€๐—ฒ ๐—–๐—ฎ๐˜€๐—ฒ ๐Ÿฏ: ๐—ฃ๐—ผ๐˜„๐—ฒ๐—ฟ ๐—”๐˜‚๐˜๐—ผ๐—บ๐—ฎ๐˜๐—ฒ ๐——๐—ฒ๐˜€๐—ธ๐˜๐—ผ๐—ฝ + ๐—š๐—ฃ๐—ง

๐—ง๐—ถ๐˜๐—น๐—ฒ:ย Find out the category / department name / routing area of service and expedite input queries.

๐Ÿ”นUse it with the “Create text with GPT” action of Power Automate Desktop

Or

๐Ÿ”นCall GPT OpenAI API from Power Automate Desktop

https://powerusers.microsoft.com/t5/Power-Automate-Cookbook/Integrating-ChatGPT-with-Power-Automate-…



๐—ฆ๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ฒ: Incoming email body / Ticket description / Any field on any application that is readable by RPA

๐™’๐™ค๐™ง๐™ ๐™›๐™ก๐™ค๐™ฌ ๐™ค๐™› ๐™๐™‹๐˜ผ ๐™—๐™ค๐™ฉ:

๐—˜๐˜…๐—ฎ๐—บ๐—ฝ๐—น๐—ฒ:

๐Ÿญ. ๐—ฅ๐—ฃ๐—” ๐—ฏ๐—ผ๐˜: Power Automate Desktop (PAD) reads the above sources using API or via UI interaction

๐Ÿฎ. ๐—ฆ๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ฒ ๐—ฐ๐—ผ๐—ป๐˜๐—ฎ๐—ถ๐—ป๐˜€ ๐—ฏ๐—ฒ๐—น๐—ผ๐˜„ ๐˜๐—ฒ๐˜…๐˜:
“๐˜๐˜ฆ๐˜ญ๐˜ญ๐˜ฐ, ๐˜ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ฏ๐˜ต๐˜ญ๐˜บ ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ฆ๐˜ฅ ๐˜ฎ๐˜บ ๐˜ฎ๐˜ฐ๐˜ฏ๐˜ต๐˜ฉ๐˜ญ๐˜บ ๐˜ช๐˜ฏ๐˜ท๐˜ฐ๐˜ช๐˜ค๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ฏ๐˜ฐ๐˜ต๐˜ช๐˜ค๐˜ฆ๐˜ฅ ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ต๐˜ฉ๐˜ฆ ๐˜ข๐˜ฎ๐˜ฐ๐˜ถ๐˜ฏ๐˜ต ๐˜ค๐˜ฉ๐˜ข๐˜ณ๐˜จ๐˜ฆ๐˜ฅ ๐˜ช๐˜ด ๐˜ช๐˜ฏ๐˜ค๐˜ฐ๐˜ณ๐˜ณ๐˜ฆ๐˜ค๐˜ต. ๐˜ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ค๐˜ฉ๐˜ฆ๐˜ค๐˜ฌ๐˜ฆ๐˜ฅ ๐˜ฎ๐˜บ ๐˜ถ๐˜ด๐˜ข๐˜จ๐˜ฆ ๐˜ข๐˜ฏ๐˜ฅ ๐˜ช๐˜ต ๐˜ด๐˜ฆ๐˜ฆ๐˜ฎ๐˜ด ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ฃ๐˜ฆ๐˜ฆ๐˜ฏ ๐˜ค๐˜ฉ๐˜ข๐˜ณ๐˜จ๐˜ฆ๐˜ฅ ๐˜ง๐˜ฐ๐˜ณ ๐˜ด๐˜ฆ๐˜ณ๐˜ท๐˜ช๐˜ค๐˜ฆ๐˜ด ๐˜ต๐˜ฉ๐˜ข๐˜ต ๐˜ ๐˜ฉ๐˜ข๐˜ท๐˜ฆ ๐˜ฏ๐˜ฐ๐˜ต ๐˜ถ๐˜ด๐˜ฆ๐˜ฅ. ๐˜Š๐˜ฐ๐˜ถ๐˜ญ๐˜ฅ ๐˜บ๐˜ฐ๐˜ถ ๐˜ฑ๐˜ญ๐˜ฆ๐˜ข๐˜ด๐˜ฆ ๐˜ต๐˜ข๐˜ฌ๐˜ฆ ๐˜ข ๐˜ญ๐˜ฐ๐˜ฐ๐˜ฌ ๐˜ข๐˜ต ๐˜ฎ๐˜บ ๐˜ข๐˜ค๐˜ค๐˜ฐ๐˜ถ๐˜ฏ๐˜ต ๐˜ข๐˜ฏ๐˜ฅ ๐˜ณ๐˜ฆ๐˜ด๐˜ฐ๐˜ญ๐˜ท๐˜ฆ ๐˜ต๐˜ฉ๐˜ช๐˜ด ๐˜ช๐˜ด๐˜ด๐˜ถ๐˜ฆ? ๐˜ ๐˜ธ๐˜ฐ๐˜ถ๐˜ญ๐˜ฅ ๐˜ข๐˜ญ๐˜ด๐˜ฐ ๐˜ญ๐˜ช๐˜ฌ๐˜ฆ ๐˜ต๐˜ฐ ๐˜ณ๐˜ฆ๐˜ค๐˜ฆ๐˜ช๐˜ท๐˜ฆ ๐˜ข๐˜ฏ ๐˜ถ๐˜ฑ๐˜ฅ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜ช๐˜ฏ๐˜ท๐˜ฐ๐˜ช๐˜ค๐˜ฆ ๐˜ณ๐˜ฆ๐˜ง๐˜ญ๐˜ฆ๐˜ค๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ฐ๐˜ณ๐˜ณ๐˜ฆ๐˜ค๐˜ต ๐˜ค๐˜ฉ๐˜ข๐˜ณ๐˜จ๐˜ฆ๐˜ด. ๐˜›๐˜ฉ๐˜ข๐˜ฏ๐˜ฌ ๐˜บ๐˜ฐ๐˜ถ ๐˜ง๐˜ฐ๐˜ณ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ข๐˜ด๐˜ด๐˜ช๐˜ด๐˜ต๐˜ข๐˜ฏ๐˜ค๐˜ฆ.”

๐Ÿฏ. ๐—ฅ๐—ฃ๐—” ๐—ฏ๐—ผ๏ฟฝ๏ฟฝ:
Sends the above text to ChatGPT suffixed as:
[Give the department name for the above in short]

๐Ÿฐ. ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ฒ ๐—ณ๐—ฟ๐—ผ๐—บ ๐—–๐—ต๐—ฎ๐˜๐—š๐—ฃ๐—ง:
Billing Department (attached screenshot)

๐Ÿฑ. ๐—ฅ๐—ฃ๐—” ๐—•๐—ผ๐˜:
Can create a ticket in the ticketing system for the appropriate department
๐—ผ๐—ฟ forward the email to the email Id of the respective department
๐—ผ๐—ฟ a human can validate this and take the appropriate action
๐—ผ๐—ฟ all of the above.


โญ๐—” ๐—ธ๐—ฒ๐˜† ๐—ฝ๐—ผ๐—ถ๐—ป๐˜:
It is vital to know how to send the text to ChatGPT.
In the suffix text for the above example, it is important to mention the keywords as “in short” else ChatGPT responds with a long text.
[Give the department name for the above ๐—ถ๐—ป ๐˜€๐—ต๐—ผ๐—ฟ๐˜]
Notice the same in the other screenshots attached.

๐Ÿ”นAttached are some examples that I sent to the API through Power Automate Desktop
๐Ÿ”นYou can also mention “category name” in place of department.
[Give the department / ๐—ฐ๐—ฎ๐˜๐—ฒ๐—ด๐—ผ๐—ฟ๐˜† ๐—ป๐—ฎ๐—บ๐—ฒ for the above in short]
One Example attached.

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